Emily Wragg

A professional and personable administrator and customer service specialist with over eight years of experience across administration, retail, hospitality and client-facing environments. Experienced in managing busy workloads, handling customer enquiries, processing payments, maintaining accurate records and providing exceptional service both in person and remotely. Confident using Microsoft Office and business systems, with excellent organisational, communication and problem-solving skills.

Recognised for building strong customer relationships, remaining calm under pressure and supporting colleagues to achieve team objectives. Currently seeking an administration, receptionist, customer service or retail opportunity where I can make a positive contribution from day one.

Retail Assistant at Hoopers Department Store (2024-11 – 2025-03)

• Delivered exceptional customer service across multiple departments.
• Assisted customers with purchases, product recommendations and queries.
• Processed cash and card transactions accurately.
• Replenished stock and maintained attractive product displays.
• Ensured the shop floor remained clean, organised and well-presented.
• Worked collaboratively with colleagues to achieve daily sales and customer service targets.

Beauty Therapist at Oakwood Beauty (2023-05 – 2024-02)

• Managed telephone and email enquiries from clients.
• Delivered professional beauty treatments and consultations.
• Recommended and sold retail products.
• Trained and supported new team members.
• Processed appointments and payments accurately.
• Built strong relationships with clients through outstanding customer service.

Customer Service Advisor at Master of Malt (2021-09 – 2022-07)

• Managed customer enquiries via telephone, email, live chat and social media.
• Processed customer orders and payments accurately.
• Resolved complaints professionally and efficiently.
• Completed customs documentation and fraud checks.
• Liaised with courier companies to resolve delivery issues.
• Recommended products and assisted customers with purchasing decisions.

Beauty Therapist at The Spa Hotel, Tunbridge Wells (2020-06 – 2021-09)

• Delivered luxury beauty treatments and consultations.
• Managed bookings, telephone enquiries and customer records.
• Recommended retail products to clients.
• Processed payments and maintained appointment schedules.
• Supported the training of new team members.

Character Performer at Disneyland Paris (2019-12 – 2020-05)

• Performed in daily parades and guest entertainment.
• Delivered exceptional customer experiences to international visitors.
• Assisted with training new performers.
• Coordinated character meet-and-greet sessions.
• Worked effectively within a large team in a fast-paced environment.

Beauty Therapist at Champneys, Tunbridge Wells (2017-09 – 2019-11)

• Delivered a range of beauty and massage treatments.
• Managed reception duties and appointment bookings.
• Ordered stock and completed stock takes.
• Recommended retail products based on customer needs.
• Maintained exceptional hygiene and customer service standards.

Beauty Therapist at Mercure Brands Hatch Hotel (2017-03 – 2017-08)

• Delivered professional beauty treatments.
• Managed reception and appointment bookings.
• Provided excellent customer service.

Fitness Instructor & Personal Trainer at Nizels Golf & Country Club (2016-11 – 2017-02)

• Designed personalised fitness programmes.
• Delivered one-to-one personal training sessions.
• Led group fitness classes.
• Conducted health and fitness assessments.
• Provided nutritional guidance to clients.

Waitress / Bar Staff at The White Hart, Sevenoaks (2015-02 – 2016-11)

• Delivered excellent customer service in a busy hospitality environment.
• Served food and beverages.
• Managed bookings and reservations.
• Maintained high standards of cleanliness and presentation.

GCSEs – Bennett Memorial School, Tunbridge Wells (2013 – 2015)

Childcare Practitioner Studies – Hilden Grange School / Westernam Nursery