Founder, Managing Director & Programme Facilitator - Ark & Anchor Management Consultancy / Ark & Anchor CIC
(2025-04)
- Established Ark & Anchor as a management consultancy before developing it into a Community Interest Company in October 2025.
- Alongside my two fellow directors, share full responsibility for strategy, service design, governance, safeguarding, finance, partnerships, fundraising and delivery.
- Write grant applications, build budgets and delivery plans, and lead projects from concept and mobilisation through implementation, impact measurement, evaluation and funder reporting.
- Design workbooks, facilitator resources and person-centred healing programmes for adults affected by trauma, poor mental health, addiction and substance misuse.
- Facilitate groups exploring emotional and "soul" wounds, addictive behaviours and survival responses, using Polyvagal Theory, psychoeducation, grounding, breathing, somatic practice, journalling and glimmers to support nervous-system regulation and recovery.
Retail Photography & Gallery Assistant - Lord's Photography & Harrison Lord Art Gallery - Brighouse
(2025-11 - 2026-08)
- Delivered photographic, retail and gallery services and assumed full responsibility for day-to-day shop operations during management holiday cover.
- Took compliant passport and driving licence photographs and helped customers create photobooks, collages, mugs, key rings, photo panels and canvases.
- Restored and replicated old or damaged photographs using photographic editing software and advised on bespoke framing for artwork, prints, memorabilia and football shirts.
- Used detailed knowledge of local artists and consultative sales skills to sell individual artworks valued between £150 and £2,000; role ended following company insolvency.
Business Development & Project Lead - King's Church / The Encouragement Café
(2025-01 - 2026-03)
- Led The Encouragement Café at The King's Coffee House from September 2025 to March 2026 as an extension of my business development role.
- Managed the full project lifecycle, including fundraising applications, mobilisation, promotion, menu development, customer experience and hands-on delivery.
- Created menus and promotional resources and developed themed hospitality events, including Greek Week and a pop-up Parisian bistro.
Operations Manager - Proclaim Trust
(2025-01 - 2025-12)
- Led a remote team, safeguarding incident management, national prison and guest-speaking arrangements, and relationships with chaplaincy services.
- Supported volunteers through compliance training, safeguarding awareness and clear expectations.
Operations Manager & Project Lead - The Light Group
(2024-01 - 2025-12)
- Helped establish the organisation's operational foundations and led funded projects through application, mobilisation, staffing, delivery, monitoring and reporting.
- Drafted policies, developed the staff handbook, supervision resources, training and impact-measurement tools.
- Coached and mentored team members through structured supervision and individual personal development plans, supporting strengths, learning, wellbeing and progression.
- Embedded professional boundaries and escalated safeguarding and compliance matters to trustees.
Operations Manager - Project Colt
(2020-01 - 2024-12)
- Managed the addiction recovery project for three years and led its social enterprise during a six-month leadership transition.
- Coached and mentored the full staff team through regular supervision, performance support and individual personal development plans.
- Led safeguarding triage and investigations, created an incident database and embedded continuous improvement, governance and risk management.
- Prepared governance reports, policies, KPIs, tenders and audit evidence with the CEO and trustees, while maintaining information-governance standards.
- Coordinated national prison speaking engagements and trained volunteers in safeguarding, professional boundaries and consistent practice.
Psychotherapist & Group Facilitator - Project Colt
(2015-01 - 2024-12)
- Delivered assessments, recovery-focused therapeutic interventions and structured groups for people affected by addiction, trauma and complex life experiences.
- Produced formal reports for courts and external stakeholders and coordinated person-centred support with partner agencies.
Senior Sales Supervisor / Trainee Support Worker - Colt Enterprise
(2012-01 - 2015-12)
- Managed day-to-day social-enterprise operations, financial transactions and customer service while supporting service users within a structured recovery environment.
Hotel Reception - Five-Star Hotel - Leeds
(1999-09 - 2001-08)
- Developed an early understanding of professional guest care, high service standards, presentation and attention to detail while completing a workplace-based City & Guilds NVQ Level 2 in Hotel Reception.
Family Travel Planning - Independent
- Researched and coordinated bespoke trips to the Canary Islands, Rome, Portugal and Malta, comparing destinations, flights, accommodation, transfers, activities and overall costs.
- Supported relatives with American cruises, European city breaks and all-inclusive holidays to the Balearic Islands.
