Emma Bartholomew

Over the last 10 years, I have been employed by Travelodge Hotels, during which time I have gained experience across multiple administration, support and data entry roles within the Support Office in Thame. During my time with Travelodge I have been employed within the Hotel Booking Support team, but have also spent time working alongside the Revenue team during a 3 month secondment as part of the Events team, focussing on maximising revenue around popular events, such as concerts and sporting events. Aswell as my extensive office & administration experience, I also have several years experience of working as a Barmaid at a local pub and also as a Cleaner, cleaning the offices of local businesses.

Outside of work, I have 3 children, 2 of which are at school in Thame, with my youngest at nursery, so my recent roles have been built around managing those commitments. I havce recently left my role with Travelodge, due to a change in my family circumstances during the school days, so I am now seeking employment around school and family commitments, to enable me to continue to support my young family.

Stay at home parent - Home - Thame, Oxfordshire

(2026-05)

Since May 2026, I have been staying at home to support my 3 children.

HBST Adviser/Commercial Opera Administrator - Travelodge Hotels Ltd - Thame

(2015-10 - 2026-05)

The Hotel Booking Support team exists to drive and maximise revenue by supporting hotels around the UK, with guest re-locations, monitoring room availability & over-booking levels, aswell as tracking and chasing offline room availability. The HBST team also manage a large number of other back office tasks and processes to support the wider business. My time with HSBT has been split between working as an HBST adviser and working as a Commercial Opera Administrator.

• As an HBST adviser, I work from a busy inbox responding to queries from hotels to ensure as smooth a process as possible for guests on arrival
• HSBT run offline room reports to track offline rooms and pro-actively manage and rectify any issues that may cause, aswell as running a Daily Availability report to monitor which hotels are over-booked and hold additional rooms if required
• Contact customers by phone to advise them of the relocation and assist them wherever required
• Arrange travel, provide directions or process refunds if required
• As a Commercial Opera Administrator, manually amend a large number of bookings made by Travelodge's online Travelodge agents partners
• Process relevant payments by working from and managing a large and complex spreadsheet to track that process
• Run a weekly Finance Report to demonstrate exactly what had been charged in that week and reconcile any discrepancies between the spreadsheet and Global finance system

Cleaner - Thame Medical Centre - Thame

(2015-07 - 2015-10)

Based at Thame Medical Centre, I worked in a small team who cleaning the medical centre.

• Hoovering, mopping, cleaning associated office facilities and toilets

Cleaner - DAF - Thame

(2015-02 - 2015-07)

Based at the DAF office and warehouse site in Thame, I worked as part of a small team cleaning the office areas.

• Hoovering, wiping desks, cleaning toilets, emptying bins and other associated tasks

Administrator - Kidde Fire Protection

(2011 - 2014)

In this role, I worked as part of a small team to process orders for a large fire protection and fire suppression business.

• Manage the entire order process from initial quotation, through to delivery and all associated customer service enquiries

Part time Barmaid - 8 Bells Pub - Long Crendon

(2008 - 2014)

In this role, I worked behind the bar at a busy local pub in nearby Long Crendon.

• Serve drinks and provide a friendly & professional customer service
• Regularly cashed up at the end of the night
• On several occasions acted as Keyholder to open and close the pub while the landlady was on holidays

Administrator - GGR Group

(2010 - 2011)

GGR Group are a business who provide large cranes focussed on the lifting and movement of large panes of glass. I worked as part of a team to provide quotations, expedite orders and manage customer service and delivery queries.

Administrator - Citroen Motability

(2008 - 2010)

This role involved dealing with customers primarily by phone, to manage new motability enquiries on behalf of Citroen.

• Provide quotations and information to customers
• Send sales and promotional literature

GCSEs - General - Lord Williams School