Emma Barton

A polite, presentable, and highly approachable individual with an outgoing personality and a solid background in customer service. I bring strong motivation, excellent attention to detail, and the ability to work efficiently in fast‑paced, high‑pressure environments. My experience includes handling transactions with accuracy, maintaining stock levels, supporting day‑to‑day operations, and consistently adhering to health and safety standards.

A confident communicator who enjoys building positive relationships with customers and colleagues. Known for my reliability, strong work ethic, and willingness to go the extra mile, I take pride in delivering exceptional service and contributing to a smooth, well‑organised workplace. I am quick to learn new systems and processes, and I thrive in roles that require both teamwork and independent responsibility.

Now seeking a Pharmacy Assistant position where I can apply my transferable skills, such as customer care, organisation, and problem‑solving, while developing new knowledge in a healthcare setting. I am eager to support patients, assist with dispensary tasks, and grow within an environment that values accuracy, compassion, and continuous learning.

Pharmaceutical Technician and Manufacturing Student

(2022-06 - 2026-03)

• Understanding of the basic principles of pharmaceutical manufacturing and the role of Good Manufacturing Practice (GMP)
• Awareness of regulatory standards used in the industry, such as MHRA and FDA expectations
• Introduction to common pharmaceutical dosage forms (tablets, capsules, liquids, creams)
• Experience following standard operating procedures (SOPs) in a controlled environment
• Basic laboratory skills such as measuring, weighing, and preparing simple formulations under supervision
• Exposure to cleanroom behaviour, contamination control, and hygiene protocols
• Understanding of quality control concepts, including documentation accuracy and batch record keeping
• Knowledge of health and safety procedures relevant to pharmaceutical environments, including PPE use and hazard awareness
• Introduction to risk assessment and safe handling of chemicals and materials

Hospitality Staff - The Tavern - Scotland

(2023-09 - 2024-01)

• Delivered friendly, efficient, and professional customer service in a busy bar environment, ensuring a positive experience for all guests
• Accurately handled cash, card payments, and till operations while maintaining a high level of attention to detail
• Prepared and served a wide range of drinks while adhering to licensing laws, age‑verification procedures, and health and safety standards
• Maintained stock levels by restocking fridges, rotating products, and monitoring inventory to support smooth service
• Kept the bar area clean, organised, and compliant with hygiene regulations, including regular sanitising and waste management
• Managed high‑pressure situations during peak hours, demonstrating strong time management and the ability to multitask effectively
• Worked collaboratively with team members to ensure efficient service flow and resolve customer issues promptly
• Built strong rapport with customers, contributing to a welcoming and enjoyable atmosphere

Retail Assistant - Sugar Rush Newsagents - Scotland

(2018-01 - 2021-09)

• Provided friendly, efficient customer service, assisting with enquiries and ensuring a positive shopping experience
• Operated the till accurately, processing cash and card payments while maintaining strong attention to detail
• Managed stock levels by restocking shelves, rotating products, and monitoring expiry dates to maintain product quality
• Maintained a clean, organised, and safe shop environment in line with health and safety standards
• Handled deliveries, unpacking stock, and organising storage areas to support smooth daily operations
• Demonstrated strong communication skills when interacting with customers of all ages and backgrounds
• Resolved customer issues promptly and professionally, contributing to a welcoming and reliable service environment

Housekeeper - Premier Inn - Scotland

(2016-01 - 2018-12)

GCSEs and Level 2 Qualifications

BTEC Qualifications