Revenue Crime & Enforcement Admin - Southeastern Trains
- Minuting Meetings for sickness reviews, grievances and disciplinary hearings
- Diary management and scheduling meetings
- Data entry
- Travelling across the network to various depots for meetings
- Vetting - sending vetting reminders then passing candidate information onto British Transport Police
Owner and Guest Experience Advisor - Parkdean Resorts
(2025-11 - 2026-01)
- Checking guests in and ensuring smooth arrivals and departures
- Answering the phone, responding to messages, and handling guest queries and complaints
- Liaising with departments such as Accommodation and Maintenance to ensure efficient operations
- Taking payments, managing cash handling, and cashing up tills
- Cleaning and maintaining the reception area to a professional standard
- Delivering a high standard of customer service and support to all guests
Waiting List Coordinator - NHS Professionals
(2022-06 - 2024-12)
- Booking pre-assessments and inputting clinical notes accurately into the system
- Responding promptly to emails and patient queries, ensuring confidentiality and compliance with data protection policies
- Liaising with internal departments to ensure smooth scheduling and communication
- Producing and updating spreadsheets and reports
- Taking and distributing minutes during departmental meetings
- Supporting senior staff with administrative planning and documentation
Administrator & Healthcare Assistant - Liaison Psychiatry (KMPT)
(2022-08 - 2023-09)
- Data analysis and production of detailed spreadsheets and reports for management
- Managing departmental inboxes, responding to queries, and prioritising urgent matters
- Handling complaints and providing administrative support to ensure smooth daily operations
- Scheduling meetings, preparing agendas, and taking accurate minutes for multidisciplinary team meetings
- Supporting healthcare practitioners on wards and assisting in patient assessments
- Writing daily reports and communicating with partner services such as inpatient wards, police, and mental health teams
Quality Control and Training Administrator - Rift Tax Refunds
(2022-08 - 2022-12)
- Monitoring staff calls for quality and compliance
- Handling complaints efficiently and ensuring positive customer outcomes
- Booking and organising staff training sessions
- Supporting internal meetings through agenda preparation and minute-taking
Healthcare Assistant & Phlebotomist - William Harvey Hospital - A&E
(2021-11 - 2022-08)
- Providing high-quality patient care and performing clinical observations
- Conducting ECGs and venepuncture efficiently and safely
- Maintaining stock levels and ensuring smooth departmental workflow
- Completing accurate records and contributing to team meetings through note-taking and updates
- Recording any incidents on Datix
Bank Healthcare Assistant - Bethany Lodge - Rehabilitation Centre
(2019-09 - 2022-10)
- Assisting with personal care, PEG feeding, hoisting, and daily activities
- Completing care plans and reports accurately and in a timely manner
- Supporting team meetings by providing updates and minute-taking when required
Receptionist / Restaurant Staff - Pontins Camber Sands
(2014-08 - 2019-09)
- Delivering excellent customer service, managing bookings, and handling cash transactions
- Answering phones, responding to emails, and managing daily diaries and reservations
- Coordinating shift schedules and assisting with administrative record keeping
