Emma Crossan

Forward-thinking policy team member dedicated to meeting changing needs with proactive policy changes. Experienced in researching changes, compiling reports and presenting findings.

Executive officer - Northern Ireland civil service - Derry, Derry - Derry

(2007-01)

• Interviewing the public, call handling and coaching
• Mentored junior staff, providing guidance on best practices and professional development.
• Prioritised tasks effectively, improving overall productivity levels.
• Solved complex problems smoothly whilst under pressure.
• Built positive relationships with local representatives to stay current on needs and understand policy impacts.

Bar staff member - Botanic Inns - Belfast, Antrim - Belfast, Antrim

(2007-12 - 2009-04)

• Provided exceptional customer service by engaging with patrons and addressing their needs.
• Maintained cleanliness and organisation of bar area, promoting a safe and welcoming environment.
• Prepared a variety of beverages according to standard recipes, ensuring quality and consistency.
• Handled cash and card transactions accurately, ensuring efficient service and customer satisfaction.
• Made cocktails for customer enjoyment.
• Ensured customer satisfaction by providing excellent service.

Bar staff member - Casablanca Bar - Ballykelly, Derry - Ballykelly, Derry

(2006-03 - 2006-12)

• Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
• Managed customer disputes effectively, preserving the business reputation.
• Restocked bar efficiently during busy periods.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.

Housekeeping cleaner - Longfield nursing home - Eglinton, Derry - Eglinton, Derry

(2001-11 - 2003-06)

• Delivered consistent cleaning services across various facilities ensuring high standards of cleanliness were maintained.
• Responded promptly to urgent cleaning requests to maintain client satisfaction and service continuity.
• Communicated with other staff to determine best use of resources and guest care.
• Kept good cleaning supply stocks to meet domestic requirements.
• Implemented efficient cleaning routines to enhance operational workflows and reduce turnaround times.

Diploma of Higher Education - Health social care - North west regional college, Limavady, Derry (2003-09)

GCSEs - Loreto College, Coleraine, Derry (2003-06)