Executive officer - Northern Ireland civil service - Derry, Derry - Derry
(2007-01)
- Interviewing the public, call handling and coaching
- Mentored junior staff, providing guidance on best practices and professional development.
- Prioritised tasks effectively, improving overall productivity levels.
- Solved complex problems smoothly whilst under pressure.
- Built positive relationships with local representatives to stay current on needs and understand policy impacts.
Bar staff member - Botanic Inns - Belfast, Antrim - Belfast, Antrim
(2007-12 - 2009-04)
- Provided exceptional customer service by engaging with patrons and addressing their needs.
- Maintained cleanliness and organisation of bar area, promoting a safe and welcoming environment.
- Prepared a variety of beverages according to standard recipes, ensuring quality and consistency.
- Handled cash and card transactions accurately, ensuring efficient service and customer satisfaction.
- Made cocktails for customer enjoyment.
- Ensured customer satisfaction by providing excellent service.
Bar staff member - Casablanca Bar - Ballykelly, Derry - Ballykelly, Derry
(2006-03 - 2006-12)
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Managed customer disputes effectively, preserving the business reputation.
- Restocked bar efficiently during busy periods.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
Housekeeping cleaner - Longfield nursing home - Eglinton, Derry - Eglinton, Derry
(2001-11 - 2003-06)
- Delivered consistent cleaning services across various facilities ensuring high standards of cleanliness were maintained.
- Responded promptly to urgent cleaning requests to maintain client satisfaction and service continuity.
- Communicated with other staff to determine best use of resources and guest care.
- Kept good cleaning supply stocks to meet domestic requirements.
- Implemented efficient cleaning routines to enhance operational workflows and reduce turnaround times.
