Senior Sales Executive - BMW
(2020-03)
Collaborated with an extended team, including legal, finance and after care service divisions to ensure customers were met with the best possible experience throughout first encounter to closure. Achieved fully accredited status via specialist training with the BMW Academy head office, following promotion to senior sales executive. This enabled additional learning opportunities, increasing exposure to management and increased layers of accountability in my role.
- Maintained a consistent customer satisfaction score of c.90% over a 24 month period demonstrating credible people skills and a knack for delivering service to the highest standard.
- Successfully orchestrated new and used car sales strategies tailored to the premium market, consistently exceeding ambitious sales targets of c.150 cars per year.
- Crafted personalised sales strategies tailored to customer needs, leveraging active listening and product expertise to consistently exceed targets by an impressive 20%. These strategies have been instrumental in fostering lasting relationships with clients and driving repeat business.
- Recognised as the leader in new car sales throughout Q1 & Q2, exceeding targets by an average of 25%.
- Exceeded monthly sales targets by 30%, fostering lasting customer relationships and contributing to a 15% increase in overall sales revenue through sale of models retailing up to c.£100k.
- Developed genuine connections with customers, guiding them through their luxury vehicle purchases and exceeding monthly sales targets through personalised service.
- I took pride in finding innovative ways to engage with customers online and enhance their overall buying experience, which ultimately contributed to increased sales revenue.
- Introducing additional products and services wasn't just about boosting sales; it was about enhancing the journey for our customers, making their experience unforgettable.
Sales Executive - Lookers – Audi
(2019-04 - 2020-03)
- Successfully orchestrated new and used car sales strategies tailored to the premium market, consistently exceeding ambitious sales targets of c.150 cars per year.
- Crafted personalised sales strategies tailored to customer needs, leveraging active listening and product expertise to consistently exceed targets by an impressive 20%. These strategies have been instrumental in fostering lasting relationships with clients and driving repeat business.
- Recognised as the leader in new car sales throughout Q1 & Q2, exceeding targets by an average of 25%.
Sales Executive - Parker Prestige Ltd
(2018-05 - 2019-04)
- Exceeded monthly sales targets by 30%, fostering lasting customer relationships and contributing to a 15% increase in overall sales revenue through sale of models retailing up to c.£100k.
- Developed genuine connections with customers, guiding them through their luxury vehicle purchases and exceeding monthly sales targets through personalised service.
- I took pride in finding innovative ways to engage with customers online and enhance their overall buying experience, which ultimately contributed to increased sales revenue.
- Introducing additional products and services wasn't just about boosting sales; it was about enhancing the journey for our customers, making their experience unforgettable.
Senior Games Manager - Prudential Marina Bay Carnival - Singapore
(2017-11 - 2018-04)
Led a diverse team in a bustling carnival environment in Singapore, focusing on ensuring that every guest had a memorable and enjoyable experience. Through effective leadership and strategic operational management, achieved significant improvements in customer satisfaction scores and repeat attendance.
- Adept management of operations during peak periods resulted in notable increases in revenue and cost reductions, highlighting my ability to thrive in fast-paced environments.
