Emma House

Experienced customer service and administration professional with over 8 years' experience within the motor trade and accident repair sector. Strong background in invoicing, credit control, customer support, bookings, administration, document management and problem solving. Highly organised, accurate and confident using business systems, Microsoft Office and customer databases.

Seeking a fully remote administration, claims, customer support or processing role where strong organisational and customer service skills can be utilized. Keen to contribute to successful customer outcomes.

Receptionist / Administrator at Apollo Motor Group/Steer (2022-01 – Present)

• Customer support, administration and booking coordination
• Processing invoices and maintaining accurate records
• Liaising with customers, insurers and internal departments

Invoicing Clerk at Page Automotive (2021-01 – 2022-12)

• Invoice processing and account administration
• Financial record management and customer liaison

Business Development Executive at Car Assist (2020-01 – 2021-12)

• Customer relationship management and administration
• Supporting sales processes and client communications

Receptionist at Darracott Accident Repair Centre (2017-01 – 2020-12)

• Front-of-house administration and customer service
• Appointment scheduling, documentation and record keeping

Level 2 Health & Social Care in Health & Social Care

GCSEs in English Literature & Language, ICT, Food Tech, Applied double Science