Emma Kalsi

A dedicated and compassionate professional with over 25 years of experience supporting customers, vulnerable individuals, and local communities within local government, social care, and customer service environments. Skilled in building positive relationships, assessing individual needs, resolving complex issues, and working collaboratively with partner agencies to achieve positive outcomes. Experienced in supporting people facing financial hardship, housing-related issues, welfare concerns, and challenging personal circumstances.

Recognised for excellent communication skills, a calm and empathetic approach, and the ability to work effectively with people from diverse backgrounds while maintaining professional boundaries and safeguarding responsibilities.

Revenues Officer - London Borough of Haringey Council

(2025-05)

• Supporting residents with financial difficulties and payment arrangements.
• Providing advice, guidance and signposting to support services.
• Managing complex customer cases and maintaining accurate records.
• Liaising with external agencies and partner organisations.

Revenues Officer - Cannock Chase & Stafford Councils

(2023-01 - 2025-05)

• Supporting residents with financial difficulties and payment arrangements.
• Providing advice, guidance and signposting to support services.
• Managing complex customer cases and maintaining accurate records.
• Liaising with external agencies and partner organisations.

Residential Care Worker - Cambian Group Ltd

(2022-01 - 2023-01)

• Supported children and young people with complex needs.
• Promoted independence, wellbeing and life skills.
• Worked with health, education and social care professionals.
• Maintained safeguarding and care records.

Senior Revenues Officer - Warwick District Council

(2020-09 - 2022-01)

• Trained and supported staff.
• Resolved customer complaints and complex cases.
• Conducted quality checks and ensured legislative compliance.

Revenues Officer / Benefits Assessment Officer / Customer Service Advisor / Response Officer - Warwick District Council

(2000 - 2020)

• Supported vulnerable residents with welfare, benefits and financial issues.
• Processed Housing Benefit and Council Tax claims.
• Responded to emergency calls from vulnerable community alarm users.
• Delivered high-quality customer service by phone, email and face-to-face.

GCSEs - English and Mathematics

RSA Stage 2 Secretarial Qualification

European Computer Driving Licence (ECDL)

Certificate in Customer Relations