Assistant manager at House of Cavani (2024-11 – 2026-04)
- Managing the store operations
- Providing high standards of customer service
- Staff supervision and support
- Visual merchandising to standard
- Stock management
Sales Associate at Suit Direct (2020-12 – 2026-04)
- Supporting and deputising for store management
- Delivering high standards of customer service
- Supervising staff and supporting team development
- Opening and closing the store when required
- Cash handling and end-of-day procedures
- Visual merchandising to brand standards
- Stock control, replenishment, and ordering
- Leading by example on the shop floor
Sales Consultant at Ralph Lauren – Sheffield (House of Fraser) (2018-06 – 2020-12)
- Providing exceptional customer service and product knowledge
- Building rapport to achieve repeat custom
- Visual merchandising in line with brand guidelines
- Stock rotation and replenishment
- Cash and card handling
- Processing deliveries and stock orders
- Ensuring customers left satisfied and confident in their purchases
Sales Assistant at Barbour & Barbour International - House of Fraser – Meadowhall (2018-02 – 2018-06)
- Delivering high-quality customer service
- Advising customers on products and styling
- Visual merchandising and maintaining displays
- Stock rotation and replenishment
- Cash and card handling
- Supporting store presentation and cleanliness
- Ensuring a positive customer experience from entry to exit
Fragrance and Cosmetics Consultant at TJ Hughes (2017-02 – 2018-03)
- Independently managing the cosmetics counter
- Providing expert customer service and advice
- Meeting sales targets while working alone
- Visual merchandising and stock presentation
- Cash and card handling
- Stock ordering and replenishment
- Ensuring a clean, well-organised department
Bar Staff at The Cock and Magpie (2016-01 – 2017-09)
- Delivering friendly and efficient customer service
- Building strong relationships with regular customers
- Cash and card handling
- Adhering to licensing laws and alcohol-serving regulations
- Maintaining high cleaning and hygiene standards
- Confidently handling difficult or challenging customers
Sales Advisor & Personal Assistant at Formal Affair (2006-11 – 2016-12)
- Assisting customers with wedding suit selection and tailoring
- Measuring, fitting, and dressing customers
- Spending extended time with wedding parties to build trust
- Delivering a highly personalised customer experience
- Setting up and maintaining product displays
- Liaising with suppliers and representatives on future stock
- Managing cash and card payments
- Handling banking and financial responsibilities
- Acting as key holder
Bar Staff at Lock Keeper (2004-02 – 2006-06)
- Providing excellent customer service
- Building rapport with regular customers
- Cash and card handling
- Following alcohol service regulations
- Maintaining cleanliness and hygiene standards
- Managing challenging customer situations professionally
Bar Manager at Highfield Pub (2000-02 – 2004-01)
- Managing daily bar operations
- Delivering consistently high customer service
- Cash and card handling
- Compliance with alcohol licensing laws
- Managing food reservations
- Maintaining the brewery area
- Ensuring cleanliness throughout the premises
- Dealing confidently with difficult customers
