Emma Lucas

Highly organised and reliable Restaurant & Events Manager with strong business development, administrative coordination and client-service experience. Act as a first point of contact for high-volume enquiries across six sites, maintain accurate availability and booking records, prepare tailored proposals and reports, manage payments and client requirements, and gather commercial data to support planning and decision-making. Experienced in working independently across multiple systems and priorities while building positive relationships with internal teams and external clients.

Seeking to transfer these skills into a Business Development Coordinator role within a purpose-led organisation.

Restaurant & Events Manager - Black Rock Restaurants - Brighton

(2025-01)

Progressed from Waitress to Supervisor, Restaurant Manager and Restaurant & Events Manager through sustained performance, reliability, operational judgement and increasing responsibility.

• Enquiry management: Act as a first point of contact for new enquiries and manage hundreds of live enquiries and follow-up actions across six sites, while simultaneously handling new emails, six phone lines and ongoing client messages.
• Accurate records & availability tracking: Maintain accurate live availability and booking records across Collins and SevenRooms, reviewing competing enquiries, deposit status and stage of progression before deciding what can realistically be offered.
• Proposals & business opportunities: Prepare tailored client proposals and commercial recommendations, setting minimum spends by assessing potential revenue displacement around requested booking times and guiding larger groups towards appropriate menus and drinks pre-orders.
• Financial administration & client relationships: Own the client journey through confirmation and delivery: create secure card payment links, monitor deposits and balances, track BACS payments with Finance, and answer questions on menus, drinks, timings, allergens and bespoke requirements.
• Data, reports & decision support: Gather booking and pre-order data from Collins and SevenRooms, maintain the weekly Excel forecast, compare anticipated income against budget and P&L expectations, and use the information to support staffing and operational decision-making.
• Internal stakeholder & cross-team coordination: Work across site operations, Finance and in-house teams to translate confirmed requirements into clear operational information, ensuring guest numbers, timings, menus, drinks, allergens and bespoke arrangements are accurate and ready for delivery.

Restaurant Supervisor - Black Rock Restaurants - Brighton

(2022-01 - 2025-01)

• Supported the management team in coordinating daily restaurant operations and maintaining high front-of-house standards.
• Took responsibility for on-the-day delivery of private dining, large bookings and special occasions, coordinating colleagues and resolving issues as they arose.
• Completed end-of-day reports, financial checks and operational handovers, maintaining accurate records and clear communication.
• Produced and maintained food compendiums, briefed teams and supported Tutto's development into a venue recognised in the Michelin Guide.

Hospitality Staff - Côte

Hospitality Staff - Latino América Argentine Grill

A Levels - History, Philosophy, English Language & Literature