Emma Martinez

Aviation Machinist Mate at Department of Defense, United States Navy (2022-06 – Present)

Busser at Outback Steakhouse (2022-04 – 2022-05)

• Assisted servers in setting up and clearing tables efficiently, ensuring a smooth dining experience for guests
• Maintained cleanliness and organization of dining areas, including wiping down tables, chairs, and condiment stations
• Assisted in restocking supplies such as napkins, utensils, and condiments to maintain sufficient inventory levels
• Responded promptly to guest requests or concerns, providing excellent customer service at all times
• Worked effectively as part of a team during busy shifts to ensure efficient operations and customer satisfaction
• Followed proper sanitation procedures when handling dirty dishes and disposing of waste materials
• Adhered to restaurant policies regarding safety regulations and hygiene standards at all times
• Communicated effectively with servers and other staff members to coordinate table turnover smoothly
• Maintained knowledge of menu items, daily specials, ingredients used in dishes, allergens information etc

Sacker/Checker at Market Street (2019-06 – 2022-03)

• Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
• Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
• Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
• Assisted in training new cashiers on proper procedures for handling transactions and resolving customer issues
• Managed high-volume checkout lanes during peak hours while maintaining accuracy and speed
• Implemented effective upselling techniques to increase sales of promotional items or add-ons
• Collaborated with the store management team to resolve pricing discrepancies or product returns
• Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed

McDonald's Crew Member at McDonald's (2021-03 – 2021-06)

• Prepared food items according to standardized recipes and procedures, ensuring quality and consistency
• Provided exceptional customer service by greeting customers, taking orders, and accurately processing payments
• Maintained cleanliness and organization of work area, adhering to health and safety regulations
• Managed high-volume drive-thru orders efficiently, minimizing wait times for customers
• Collaborated with team members to ensure smooth operations during peak hours
• Demonstrated strong communication skills by effectively communicating order details with kitchen staff
• Handled customer inquiries and complaints in a professional manner, resolving issues promptly
• Operated cash register system accurately, handling transactions with precision
• Ensured compliance with all health codes and regulations during food preparation
• Maintained a clean dining area by regularly clearing tables, cleaning spills, and sanitizing surfaces
• Efficiently managed multiple tasks simultaneously in a fast-paced environment
• Adhered to all company policies regarding uniform appearance and personal hygiene standards
• Worked collaboratively with colleagues to achieve daily sales targets and goals
• Followed proper food handling procedures to maintain freshness and prevent contamination
• Contributed to maintaining inventory levels by restocking supplies as needed throughout shifts
• Assisted in training new crew members on company policies, procedures, and customer service standards
• Maintained knowledge of menu items, promotions, and special offers to provide accurate information to customers
• Safely operated kitchen equipment such as grills, fryers, and microwaves
• Proactively identified opportunities for process improvement within the restaurant operation
• Demonstrated flexibility by adapting quickly to changing priorities or unexpected situations
• Received recognition for consistently providing excellent customer service

High school diploma – Cooper High School (2018-08 – 2022-05)

High school diploma or GED

Some college currently enrolled at ODU 15 credits competed