Emma North

Detail oriented fashion student who has recently completed two years at the fashion retail academy. Since leaving, it has been important to me to gain as much experience as possible and to look for getting more and more involved in the fashion industry.

Tesco - Stock Control

• Maintained positive customer experiences through attentive and helpful service
• Uphold privacy and security requirements which are legal necessities.
• Help customers select products according to their own individual needs and preferences, optimising customer satisfaction

Mystery Shopper - Bicester Village

I was a mystery shopper for Bicester village as part of an industry project for my college. I was given a chosen brand, and then act as though I was a customer in the shop to analyse both customer service and general customer experience. Following on from this, my team and I created a powerpoint explaining what went well and areas of improvement. My team was then chosen to showcase our work to the CEO of Bicester Village.

Marketing Assistant - M&S HR

I completed a work placement at Marks and Spencer’s HR. I was a marketing assistant for three weeks where I created a campaign alongside the team, and created new descriptions for products to sell - as well as being heavily involved with the processes in between. I, also, became very familiar with IT aspects such as excel, power point, word, one note and more.

Fashion Retail Academy

2 years studying at the FRA has given me incredible knowledge surrounding the fashion industry and the roles involved. I left with a diploma in Fashion Retail & Business.