Emma ODonnell

A dedicated, reliable, and hardworking individual with experience in customer service, technical support, and retail volunteering. Skilled at building positive relationships with customers, resolving queries, and working effectively in busy environments. Friendly, approachable, and eager to learn new skills and take on additional responsibilities. Committed to providing excellent service and contributing positively as part of a team.

Billing and Technical Help Advisor - Concentrix – BT Campaign

• Diagnosed and resolved a wide range of customer billing and technical issues.
• Guided customers through products, services, and features.
• Troubleshot technical faults and provided clear solutions.
• Delivered professional and empathetic customer support.
• Built rapport with customers to understand their needs and provide effective resolutions.
• Consistently maintained high standards of customer service.

Volunteer Retail Assistant - British Heart Foundation

(2026-04)

• Operating the till and processing customer payments accurately.
• Providing friendly and helpful customer service.
• Assisting customers with enquiries and helping them find suitable items.
• Maintaining a clean, tidy, and welcoming shop environment.
• Supporting the team with stock organisation and general shop duties.
• Developing cash-handling, communication, and retail skills.

NVQ Level 3 - Nails - Stockport College (2014-09 - 2017-07)

Level 1 - Beauty - Stockport College (2014-09 - 2017-07)

GCSE - English - Stockport College (2014-09 - 2017-07)

GCSE - Core subjects - Denton Community College (2010 - 2014)