Emma Page

A conscientious, caring and passionate Care Worker with excellent experience in supporting individuals with complex care needs in the residential setting. I am hard working with strong leadership qualities, and work collaboratively with colleagues to ensure I provide exemplary physical, nutritional and emotional support to those I care for. I possess excellent communication skills, a high level of emotional intelligence and a positive 'can do attitude' in my work ethic.

I am adept in working to individual care plans, safe working practices and committed to taking any opportunities of additional learning offered to me. Having moved to Chester in September to start my Nursing degree at Chester University, I am committed to finding a new opportunity working in the care setting locally.

Carer at The Knoll Nursing Home (2024-06 – Present)

Working within a team of 12 care assistants at a care home, delivering personal care to 47 resident. Reporting to the team leader, ensure the delivery of excellent care to residents including higher level care needs for those with dementia, Alzheimer's and residents who had experienced neurological events.

• Providing high standards of care to residents with a focus on everyday care, personal hygiene, well-being support and stimulation through activities.
• Ensuring accurate record keeping and documentation related to resident care.
• Maintaining the best interest of residents while ensuring compliance with home policies and guidelines.
• Collaborating with multidisciplinary teams to ensure residents' individual needs are met.
• Assisting in resident assessment and evaluations on care effectiveness, to ensure care safe and compassionate.
• Strengthening relations and communications with healthcare professionals and relatives of the residents. Recognising and requesting medical input, including emergency situations.
• Using moving and manual handling techniques and equipment, inline with policies and procedures.
• Applying risks assessments, escalating any concerns to the team leader.

Bank Healthcare Assistant at Yeovil District Hospital (2023-12 – 2024-06)

Whilst working in YDH I delivered person centered care to very vulnerable individuals in an emergency health and social care setting. I was trained to be a part of an emergency team to support in the delivery of medical procedures such as choking and cardiac arrest. During my time in this role I developed skills in thinking on my feet during high pressure scenarios, and honing my level of emotional intelligence to support others such as colleagues and patients' relatives.

• Supporting patient care, non-clinical support and infection control procedures.
• Responsible for, and undertaking, patient clinical observations completed in a busy ward. Required a high level of self management and excellent timekeeping to ensure all patients received a high level of care and assessment appropriate for their medical condition.
• Identifying patients presenting with a change in clinical presentation, and escalating these to Nurse in Charge or Doctor.
• Maintaining accurate patient care records in line with national and hospital guidelines.
• Handling specimens and clinical waste correctly and inline with hospital infection control policies.
• Supporting and communicating with patient relatives, whilst ensuring patient confidentiality is maintained.

Customer Service Assistant at Tesco (2022-06 – 2024-10)

Working in a busy city store delivering excellent service and care to customers. I was Multi Skilled trained to support in all areas to ensure that as a team, we contributed to the efficient running of the store. The role required me to meet tight deadlines, often multitasking whilst keeping customer satisfaction at the forefront. I developed excellent skills in communication, applying these to de-escalate situations and finding resolutions for dissatisfied customers.

• Provided high level of professionalism to ensure customers received personalised experience at checkout
• Ensure knowledge of products and services offered accords department to assist customers enquiries
• Rotation of products, and ensuring products restocked to meet demand
• Process payments using stores system, requiring no margin for error.
• Resolved customer complaints and escalated to store manager if required.
• Supporter in the training of new team members.

Volunteer at The Knoll Nursing Home (2022-12 – 2023-06)

I took the opportunity to take a voluntary role whilst at college. This provided me the opportunity to learn the necessary skills and qualities that are needed to work in a health and social care setting. I admired the care and pure ambition required to deliver excellent and personal centered care to all individuals, and it was during this time I developed my abilities to meet the demands of the role.

I forged good working relationships with the team and residents during my placement and through this, was offered a full time position the following year.

Bachelor's Degree in Nursing – Chester University (2024-09)

BTEC Level 3 extended diploma in Health and Social Care

GCSE in English Literature

GCSE in English Language

GCSE in Maths

GCSE in Combined Science

GCSE in History

GCSE in Performing Arts

Level 2 in Health and Social Care