Emma Pettinger

Administrator Assistant

Talent

Lowestoft, SuffolkMember since October 13, 2026

Excellent verbal and written communication skillsAble to establish rapport and build trusting professional relationshipsComfortable communicating with people from varied backgrounds and circumstancesNaturally approachable, empathetic and non-judgementalAble to adapt communication style according to individual needsStrong awareness of my own emotions and the emotions of othersPatient and understanding when people are experiencing difficult circumstancesAble to listen carefully without judgement or assumptionsUnderstands the importance of professional boundaries when supporting othersUnderstanding of the different forms domestic abuse can take, including physicalUnderstanding of the impact domestic abuse can have on individuals, children andAwareness of how coercive control and abuse can affect a person’s independence, Awareness of safeguarding responsibilities in relation to adults and children exUnderstanding of the importance of recognising signs of abuse, responding appropUnderstanding of the importance of person-centred, trauma-informed and non-judgeHighly organised and reliableExperienced managing appointments, records, finances and confidential client infStrong attention to detailComfortable working independently and managing competing prioritiesExperienced using documents, spreadsheets, online systems and websitesExperienced working in situations where clients may share personal or sensitive Understands the importance of confidentiality, appropriate boundaries and profesAble to remain calm and professional in challenging situationsWilling to seek advice and support when a situation falls outside my knowledge oQuick to learn new procedures and systemsComfortable adapting to different environments and changing circumstancesSelf-motivated and able to work independentlyKeen to undertake further training and professional developmentDecision-makingOrganisation

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About

Compassionate, emotionally intelligent and highly organised professional with extensive experience working directly with people from a wide range of backgrounds. Recently completed a Level 2 Certificate in Understanding Domestic Abuse and now looking to build a meaningful career supporting victims and survivors of domestic and sexual abuse. I have developed strong interpersonal and communication skills throughout my career, particularly through working independently with clients in a trusted, confidential and highly personal environment.

I am approachable, non-judgemental and able to build positive relationships while maintaining appropriate professional boundaries. My understanding of domestic abuse has been strengthened through both formal study and personal lived experience of domestic abuse and sexual assault. This has given me a strong appreciation of the importance of listening without judgement, respecting individual choice, maintaining dignity and helping people feel safe and heard.

I recognise that lived experience is not a substitute for professional expertise and am committed to developing my knowledge further through training, supervision and practical experience. I am now seeking an opportunity within victim support, domestic abuse, sexual abuse, advocacy or related safeguarding services where I can use my existing transferable skills while continuing to develop professionally.

Experience

Administrator Assistant - RifleCraft - Harleston

(2025-10 - 2026-03)

Provide general administrative support within a professional working environment.
Assist with checking and signing licensing documentation.
Work carefully with sensitive documentation and follow established procedures.
Maintain a high level of attention to detail when checking information.
Work independently while communicating effectively with colleagues.
Organise and handle documentation in an accurate and responsible manner.
Have developed an understanding of firearms licensing procedures and relevant legislation.
Demonstrate reliability, punctuality and professionalism in a regulated environment.

Self-Employed Business Owner / Beauty Therapist - Em’s Lashes & Beauty

(2021)

Established and independently managed a successful client-based business.
Built and maintained long-term professional relationships with a diverse client base.
Provided a confidential, welcoming and non-judgemental environment where clients felt comfortable discussing personal matters.
Adapted communication and approach to meet individual client needs.
Managed appointments, client records, correspondence and day-to-day administration.
Managed business finances, stock, purchasing and accounts.
Created and maintained my own business website and online presence.
Managed all aspects of the business independently, demonstrating strong organisation, responsibility and self-motivation.
Maintained appropriate professional boundaries and confidentiality when dealing with personal information.
Developed strong interpersonal skills through working closely with clients on a one-to-one basis.

Senior Beauty Therapist - TL3 Hair and Beauty Ltd - St Albans

(2021-04 - 2022-05)

Provided professional one-to-one services to a wide range of clients.
Built strong client relationships through effective communication and attentive listening.
Maintained client confidentiality and professional standards.
Worked independently while contributing positively within a wider team.
Managed appointments and responded appropriately to individual client needs.
Supported the smooth running of the salon and assisted colleagues where required.

Senior Beauty Therapist - Blush Beauty Ltd - London

(2018-12 - 2019-07)

Delivered professional client services within a busy salon environment.
Developed trusting relationships with clients and maintained a high standard of customer care.
Communicated sensitively and professionally with clients from a wide range of backgrounds.
Maintained confidentiality and appropriate professional boundaries.
Worked effectively as part of a team while managing individual responsibilities.

Senior Beauty Therapist - Sorbet Ltd - Muswell Hill, London

(2015-06 - 2018-09)

Provided professional one-to-one treatments and client care.
Developed excellent communication and interpersonal skills through working with a diverse client base.
Built long-term client relationships based on trust, professionalism and reliability.
Managed appointments and worked effectively in a busy environment.
Maintained confidentiality and professional standards.
Supported colleagues and contributed to the effective running of the salon.

Beauty Therapist - LK Nails Ltd - Mill Hill

(2015-01 - 2015-06)

Provided professional beauty treatments and client care.
Developed communication and interpersonal skills within a customer-facing environment.
Maintained high standards of professionalism, hygiene and confidentiality.