Emma Reed

Assessing pet insurance claims. Telephone and email contact with policyholders and veterinary practices. Acheiving monthly KPI targets. Project work.

Claims Assessor - Markerstudy Insurance Services - Durham

(2023-10)

Assessing pet insurance claims. Telephone and email contact with policyholders and veterinary practices. Acheiving monthly KPI targets. Project work.

Self Employed Pet Services - The Community Vet Nurse - Durham

(2019-04)

Part time - Providing a variety of pet services to customers in the comfort of their own home.

Clinic Lead RVN - Seaham Vets Ltd - Durham

(2020-03 - 2023-10)

Carrying out all aspects of veterinary nursing. Promoting and leading nurse clinics including updating nurse clinic SOP'S, updating and managing social media, front of house advertisement and expansion of current clinics. Customer care and satisfaction.

Senior RVN - Seaham Vets Ltd - Seaham

(2017-06 - 2019-01)

Senior RVN leading a team of veterinary nurses, coaching student nurses to complete their training and qualifications. Complying with health and safety. Dealing with client complaints, insurance claims, reception duties and telephone communication with companies/other veterinary practices.

RVN - Westway Vets - Stanley

(2016-06 - 2017-05)

All aspects of veterinary nursing undertaken as well as covering reception shifts at partner practices. Clinical coach to student veterinary nurse.

RVN - Blythman & Partners Ltd - Gosforth

(2015-01 - 2016-06)

All aspects of veterinary nursing undertaken, insurance claims, and reception work.

Student Veterinary Nurse - Roker Park Vets - Sunderland

(2009-09 - 2014-12)

Auxiliary nurse for 3 years until started college as a student veterinary nurse.

Veterinary Nursing (A-Level or equivalent) - Veterinary Nursing - Newcastle College (2012-09 - 2015-06)