Emma Thomas

A proactive and highly organised professional with extensive experience in executive support, office and practice management, and education. Known for building strong relationships with colleagues, clients, and senior leaders, creating supportive and welcoming environments while ensuring operations run smoothly. Confident, self-motivated, and adaptable, with the ability to quickly grasp new concepts and manage multiple priorities under pressure.

Flexible and enthusiastic, with excellent interpersonal skills and a proven track record of leading teams, managing complex diaries, delivering results, and presenting information with confidence while maintaining a calm, professional approach.

Practice Manager - The Chestnuts Psychology & Therapy Centre

(2023-06)

• Oversee smooth daily operations of the clinic, ensuring a welcoming and professional environment.
• Lead Reception team, providing guidance, training, and support to maintain high service standards.
• Provide diary and executive support for two directors, coordinating appointments and meetings.
• Handle invoicing, accounts, and financial administration efficiently.
• Manage highly sensitive client records and confidential documents with discretion.
• Liaise with building management and ensure compliance with health and safety regulations.
• Foster strong relationships with affiliates and partners, ensuring smooth collaboration.

Part-Time Personal Assistant to Consultant Psychologist - The Chestnuts Psychology & Therapy Centre

(2022-01 - 2023-06)

• Managed diary, correspondence, and financial administration for a Consultant Psychologist prior to clinic opening.
• Assisted with accounts, invoicing, and operational setup of the clinic, supporting smooth launch.
• Transitioned into Practice Manager role upon clinic opening.

Teaching & Classroom Support - South Farnham Junior School

(2014-09 - 2021-12)

• Led morning classroom sessions, including spelling tests, class reading, and times tables.
• Delivered age-appropriate talks at Year 6 assemblies, developing public speaking and presentation skills.
• Supported teachers with lesson planning, resource preparation, and classroom management.
• Provided one-to-one support to pupils and prepared termly assessments.

Executive Assistant to Partner - Virgin Media

• Managed highly complex executive diary, multiple priorities, and last-minute changes.
• Attended conferences and seminars with Executive team, providing logistical support.
• Intercepted and responded to partner communications as primary contact.
• Produced timesheets, expense summaries, and handled confidential correspondence.
• Oversaw company relocation programme and coordinated office moves.

Executive Assistant / PA to Managing Director - [Company Name]

• Acted as strategic partner to MD, managing communications and information flow.
• Managed complex diary, prioritised meetings, and coordinated decision-making support.
• Supervised another PA, conducted performance reviews, and provided mentorship.
• Organised company-wide conference calls, executive meetings, and major events.
• Coordinated travel and liaised with EAs across boards.

Executive Assistant / PA to Director - [Company Name]

• Provided key communication support between Director and first-line management.
• Prepared monthly reports for Senior Management Team, attended meetings, and captured actions.
• Coordinated travel and provided holiday cover for MD's PA.

Office Manager (Senior Role) - [Company Name]

• Managed daily operations for 120 employees, overseeing a team of four.
• Responsible for supplier management, budget oversight, office logistics, and Health & Safety compliance.
• Developed policies, coordinated staff events, and managed office subscriptions.

Office Manager (First Managerial Role) - [Company Name]

• Managed office operations with seven staff, overseeing recruitment, finances, and daily workflows.
• Coordinated international relocations, procurement, IT support, and executive diary management.
• Organised client events and supported senior executives during visits.