Emma Walecki

Booked in parts and processed customer orders. Matched parts using Parts Link system. Handled payments for account customers.

Parts Advisor / Delivery Driver - APD

(2024-07 - 2025-09)

• Booked in parts and processed customer orders.
• Matched parts using Parts Link system.
• Handled payments for account customers.
• Served shop customers, processed cash sales, and picked orders.
• Planned delivery routes, picked and loaded orders, and completed deliveries.
• Collected customer returns and processed them accurately.
• Organised and carried out internal branch transfers.

Casual Delivery Driver - GSF

(2023-07 - 2024-05)

• Picked and delivered customer orders within strict deadlines.
• Organised incoming/outgoing deliveries and coordinated a team of 6–7 drivers.
• Trained new drivers, handled customer returns, and maintained professional client relationships.
• Promoted business to generate new accounts.
• Assisted in shop sales, click & collect, and telephone enquiries.
• Completed stock replenishment, audits, PI checks, and warehouse duties.
• Recorded daily vehicle checks and service/maintenance logs.

Beautician - Self-Employed

(2012-01)

Evenings/weekends

• Managed own beauty business, booking clients and providing high-standard treatments.
• Conducted sales, product add-ons, and stock management.
• Responded to enquiries via email, telephone, and social media.
• Designed and executed social media advertising campaigns.
• Maintained accounts and business administration.

Branch Manager - Motaquip - Swindon/Melksham

(2006-01 - 2019-01)

• Ran Swindon branch on Saturdays and when required.
• Coordinated delivery routes for 3–5 drivers.
• Handled click & collect, sales, and customer returns.
• Processed stock orders, replenishment, and audits.
• Completed admin tasks including filing, booking in, and returns management.

Customer Service Agent (Inbound Call Centre) - Thames Water

(2007-07 - 2008-09)

Temporary

• Managed residential and commercial customer enquiries.
• Opened/closed accounts, processed bills, payments, and refunds.
• Booked repairs, surveys, and meter installations.
• Investigated and resolved higher-level complaints.
• Participated in key projects: Customer Satisfaction Week, DG8, Homeserve, Customer Now.
• Achieved 98.6% positive customer feedback; invited to coach and train colleagues.

Database Administrator - Ecolab Telecare

(2007-01 - 2007-04)

Temporary

• Managed and updated database of 1,000+ Sodexho sites.
• Corrected contact information and maintained accurate records.

Outbound Dialler/Debt Collector - Thames Water

(2004-09 - 2004-12)

Temporary

• Advised customers on debt management and arranged payment plans.

Office Junior / Sales Team Support - Warm-Space Insulation Ltd

(2003-04 - 2004-08)

• Handled calls, emails, post, filing, invoicing, and banking.
• Booked travel, accommodation, and arranged meetings.
• Supported Sales team with diary management, paperwork, coaching, and recruitment.
• Conducted telemarketing, site visits, and recruitment interviews.

Customer Service & Internet Response Team - B.C.A

(2001-12 - 2002-04)

Evenings, Temporary

• Processed customer hardship cases and product orders.
• Managed payment enquiries and replacement requests.

Office Junior / Administrator - Z.A Developments

(1999-01 - 2003-01)

Part-time, weekends, later promoted

• Managed office duties: calls, filing, invoicing, banking, travel bookings.
• Maintained company vehicles (MOT, tax, servicing).
• Scheduled staff diaries and allocated workloads.
• Assisted with recruitment and staff onboarding.

Drove Annexe Class (2000-01 - 2001-01)

Herod Parkway School (1998-01 - 2000-01)

Kingsdown School (1997-01 - 1998-01)