Parts Advisor / Delivery Driver - APD
(2024-07 - 2025-09)
- Booked in parts and processed customer orders.
- Matched parts using Parts Link system.
- Handled payments for account customers.
- Served shop customers, processed cash sales, and picked orders.
- Planned delivery routes, picked and loaded orders, and completed deliveries.
- Collected customer returns and processed them accurately.
- Organised and carried out internal branch transfers.
Casual Delivery Driver - GSF
(2023-07 - 2024-05)
- Picked and delivered customer orders within strict deadlines.
- Organised incoming/outgoing deliveries and coordinated a team of 6–7 drivers.
- Trained new drivers, handled customer returns, and maintained professional client relationships.
- Promoted business to generate new accounts.
- Assisted in shop sales, click & collect, and telephone enquiries.
- Completed stock replenishment, audits, PI checks, and warehouse duties.
- Recorded daily vehicle checks and service/maintenance logs.
Beautician - Self-Employed
(2012-01)
Evenings/weekends
- Managed own beauty business, booking clients and providing high-standard treatments.
- Conducted sales, product add-ons, and stock management.
- Responded to enquiries via email, telephone, and social media.
- Designed and executed social media advertising campaigns.
- Maintained accounts and business administration.
Branch Manager - Motaquip - Swindon/Melksham
(2006-01 - 2019-01)
- Ran Swindon branch on Saturdays and when required.
- Coordinated delivery routes for 3–5 drivers.
- Handled click & collect, sales, and customer returns.
- Processed stock orders, replenishment, and audits.
- Completed admin tasks including filing, booking in, and returns management.
Customer Service Agent (Inbound Call Centre) - Thames Water
(2007-07 - 2008-09)
Temporary
- Managed residential and commercial customer enquiries.
- Opened/closed accounts, processed bills, payments, and refunds.
- Booked repairs, surveys, and meter installations.
- Investigated and resolved higher-level complaints.
- Participated in key projects: Customer Satisfaction Week, DG8, Homeserve, Customer Now.
- Achieved 98.6% positive customer feedback; invited to coach and train colleagues.
Database Administrator - Ecolab Telecare
(2007-01 - 2007-04)
Temporary
- Managed and updated database of 1,000+ Sodexho sites.
- Corrected contact information and maintained accurate records.
Outbound Dialler/Debt Collector - Thames Water
(2004-09 - 2004-12)
Temporary
- Advised customers on debt management and arranged payment plans.
Office Junior / Sales Team Support - Warm-Space Insulation Ltd
(2003-04 - 2004-08)
- Handled calls, emails, post, filing, invoicing, and banking.
- Booked travel, accommodation, and arranged meetings.
- Supported Sales team with diary management, paperwork, coaching, and recruitment.
- Conducted telemarketing, site visits, and recruitment interviews.
Customer Service & Internet Response Team - B.C.A
(2001-12 - 2002-04)
Evenings, Temporary
- Processed customer hardship cases and product orders.
- Managed payment enquiries and replacement requests.
Office Junior / Administrator - Z.A Developments
(1999-01 - 2003-01)
Part-time, weekends, later promoted
- Managed office duties: calls, filing, invoicing, banking, travel bookings.
- Maintained company vehicles (MOT, tax, servicing).
- Scheduled staff diaries and allocated workloads.
- Assisted with recruitment and staff onboarding.
