Emma Yaxley
Miss
Talent
GlasgowMember since April 29, 2026
Communication skillsCustomer service skillsProblem solving skillsIT skillsTeam working skillsTime management skills
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Communication skillsCustomer service skillsProblem solving skillsIT skillsTeam working skills
Experience
Crew Trainer at McDonald's (2021-06 – 2024-11)
Employed for 3 years, progressing to crew trainer role. Assisted managers on shift and trained newer staff members. Performed customer-facing duties including handling customer issues and food service.
- Worked for 3 years and progressed to crew trainer position
- Assisted managers on shift and trained newer members of staff
- Handled customer-facing tasks and resolved food-related issues
- Worked at tills majority of the time
- Formed strong friendships with colleagues
- Built customer service, team working, and communication skills
- Met and exceeded assigned targets
Financial Assistant Associate at Intrum UK Ltd (2024-11 – Present)
Currently employed in the Virgin Money campaign, working with customers behind on credit card payments or with credit card queries. Arranges affordable payment solutions and provides excellent customer service.
- Works with customers behind on credit card payments or with credit card queries
- Helps customers through financial struggles by arranging affordable solutions
- Focuses on finding the right outcome and best customer journey
- Built strong knowledge of Virgin Money products
- Demonstrates empathy towards customers in financial difficulty
- Handles customer complaints and seeks resolutions
- Maintains strong relationships with colleagues
Education
National 5 in Multiple subjects – Calderglen High School
Higher in Multiple subjects – Calderglen High School
Skills
Miss
