Emma Yaxley

Crew Trainer at McDonald's (2021-06 – 2024-11)

Employed for 3 years, progressing to crew trainer role. Assisted managers on shift and trained newer staff members. Performed customer-facing duties including handling customer issues and food service.

• Worked for 3 years and progressed to crew trainer position
• Assisted managers on shift and trained newer members of staff
• Handled customer-facing tasks and resolved food-related issues
• Worked at tills majority of the time
• Formed strong friendships with colleagues
• Built customer service, team working, and communication skills
• Met and exceeded assigned targets

Financial Assistant Associate at Intrum UK Ltd (2024-11 – Present)

Currently employed in the Virgin Money campaign, working with customers behind on credit card payments or with credit card queries. Arranges affordable payment solutions and provides excellent customer service.

• Works with customers behind on credit card payments or with credit card queries
• Helps customers through financial struggles by arranging affordable solutions
• Focuses on finding the right outcome and best customer journey
• Built strong knowledge of Virgin Money products
• Demonstrates empathy towards customers in financial difficulty
• Handles customer complaints and seeks resolutions
• Maintains strong relationships with colleagues

National 5 in Multiple subjects – Calderglen High School

Higher in Multiple subjects – Calderglen High School