Emmanuel Aucapina

Train and support junior bar staff, upholding consistent service standards across the team. Handle customer feedback and resolve any service issues professionally and efficiently. Oversee stock management, including ordering, rotation, and inventory control for all bar products

Bar Supervisor - Côte Brasserie

(2023-06)

• Train and support junior bar staff, upholding consistent service standards across the team.
• Handle customer feedback and resolve any service issues professionally and efficiently.
• Oversee stock management, including ordering, rotation, and inventory control for all bar products
• Monitor adherence to licensing regulations, health and safety policies, and hygiene standards.
• Support management with end-of-day cashing-up procedures and accurate record-keeping.
• Prepare and serve a wide range of cocktails, wines, spirits, and specialty coffees with speed and precision.
• Maintain a clean, organised, and welcoming bar environment at all times.
• Engage with customers to recommend and create cocktails tailored to individual preferences.

Waiter/ Barista - Sesami Cafe

(2022-01 - 2022-09)

• Prepared and presented a variety of artisan coffee drinks, teas, pastries, and light meals in a busy independent café.
• Delivered warm, attentive service by welcoming customers, building rapport with regulars, and anticipating individual needs to ensure a personalised experience.
• Served an average of 150+ customers daily during peak periods while maintaining high standards of speed and service quality.
• Proactively assisted with reallocating duties and stepping into additional roles to ensure uninterrupted service during busy and understaffed periods.

Barback - Big Easy

(2021-09 - 2022-01)

• Maintained fully stocked supplies of glassware, garnishes, ice, and premium spirits to prevent delays and keep the bar running smoothly.
• Executed closing procedures, including restocking, cleaning, and preparing the bar for the next day's service
• Assisted with basic drink preparation and presentation during busy periods.
• Supported bartenders in a high-volume, fast-paced environment, serving up to 300 customers per night and ensuring efficient, seamless service during peak trading hours.

Cleaning Operative - DK Cleaning Services Ltd

(2021-03 - 2021-08)

• Delivered consistently high standards of cleanliness across offices, reception areas, and washrooms in a busy corporate environment.
• Handled potentially hazardous cleaning products and chemicals with care and in compliance with safety standards.
• Operated and maintained professional cleaning equipment, including floor buffers and carpet extractors.
• Demonstrated strong reliability, punctuality, and attention to detail, contributing to a positive impression for clients and staff.