Emmanuel Okoloigwe

Senior Business Analyst with 10+ years' experience delivering business and technology change across banking, lending and regulated financial services. Experienced in taking initiatives from discovery and requirements through process design, solution definition, delivery, testing and implementation. Strong background in digital transformation, system integration, customer journey improvement and process optimisation, translating complex business needs into clear, actionable requirements for technical teams.

At Coventry Building

Society, coordinated 30+ stakeholders across nine functions and three Agile Scrum teams across 6–12-month programmes. Commercially aware, customer-focused and comfortable managing multiple workstreams across business, technology, Product and third-party teams. MSc Business Analytics, Certified ScrumMaster and SAFe 6.0 PO/PM.

BUSINESS ANALYST - Coventry Building Society

(2023-01 - 2026)

Delivered business and digital transformation across mortgage servicing, lending platforms and customer journeys within Agile and SAFe environments.

• Led the analysis workstream for a key component of the Limited Company Buy-to-Let (LCBTL) proposition, supporting a strategic lending capability representing 30–40% of the organisation's mortgage lending portfolio.
• Shaped end-to-end requirements and process design for the Conveyancing workstream, introducing the conveyancing journey into a new mortgage servicing platform through discovery, stakeholder collaboration and process modelling.
• Led requirements, third-party integration and data mapping for implementation of a new mortgage servicing platform, translating business needs into deliverables for technology teams and supporting operational scalability.
• Influenced and coordinated 30+ business and technical stakeholders across nine business functions and three Agile Scrum teams, facilitating 10+ workshops across 6–12-month programmes and multiple workstreams.
• Produced 20+ user stories, acceptance criteria, process models and impact assessments, ensuring requirements were clear, actionable and testable for delivery teams.
• Managed configuration artefacts supporting mortgage servicing and origination, aligning business rules, customer journeys, third-party integrations and regulatory requirements.
• Delivered mortgage product enhancements including Green Mortgage products, a standalone mortgage calculator and Child Maintenance affordability capability, improving lending capability and customer outcomes.
• Established customer communication and correspondence requirements across multiple mortgage products, improving operational consistency, customer experience and regulatory compliance.
• Translated 8+ regulatory changes into business solutions, completing impact assessments and coordinating implementation across multiple delivery teams.

BUSINESS ANALYST - Skyfarer Ltd

(2021-09 - 2022-01)

Delivered business analysis within a fast-paced technology startup, supporting product development, operational planning and commercial growth.

• Conducted market, financial and operational analysis to support investment and business decisions.
• Designed use cases, process flows and activity diagrams to support product development and operational readiness.
• Supported Agile product delivery, business planning, commercial strategy and go-to-market activities in alignment with growth objectives.
• Coached and mentored teams in Scrum practices, supporting improved productivity and collaboration.

BUSINESS ANALYST - Fidelity Bank

(2018-05 - 2021-03)

Delivered business analysis for digital banking, lending operations and enterprise transformation.

• Led requirements elicitation and documentation to support product development and delivery teams across the product lifecycle.
• Managed backlog activities, created user stories and defined acceptance criteria, providing clear delivery requirements for technical teams.
• Collaborated with Product teams to redesign web and mobile banking applications; analysis of customer feedback contributed to a 20% increase in online transaction revenue.
• Supported the upgrade and integration of banking software, reducing operational process turnaround times by up to 85%.
• Supported digital banking transformation initiatives improving customer onboarding and lending workflows.
• Produced business requirements, process documentation and functional specifications supporting enterprise change.

CORPORATE BANKING ANALYST - Access Bank

(2014-12 - 2018-05)

Supported corporate and investment banking activities across SME, corporate, multinational and public-sector clients.

• Managed a portfolio of corporate clients, identifying opportunities across lending, treasury and trade finance products.
• Prepared Credit Approval Requests including financial statement analysis, ratio analysis, cash-flow assessment, risk evaluation and lending recommendations.
• Structured and supported commercial lending facilities including term loans, overdrafts, vendor finance, loan restructuring and recovery of distressed accounts.
• Supported Trade Finance activities including Letters of Credit and Bank Guarantees, alongside FX transactions, forwards and FX swaps.
• Managed customer onboarding, KYC, Customer Due Diligence and collateral documentation in line with regulatory requirements.
• Partnered with Relationship Managers, Credit Risk and Legal teams to assess proposals, support decisions and resolve documentation requirements.

MSc - Business Analytics (2021 - 2022)

BSc - Sociology and Anthropology (2007 - 2011)