BUSINESS ANALYST - Coventry Building Society
(2023-01 - 2026)
Delivered business and digital transformation across mortgage servicing, lending platforms and customer journeys within Agile and SAFe environments.
- Led the analysis workstream for a key component of the Limited Company Buy-to-Let (LCBTL) proposition, supporting a strategic lending capability representing 30–40% of the organisation's mortgage lending portfolio.
- Shaped end-to-end requirements and process design for the Conveyancing workstream, introducing the conveyancing journey into a new mortgage servicing platform through discovery, stakeholder collaboration and process modelling.
- Led requirements, third-party integration and data mapping for implementation of a new mortgage servicing platform, translating business needs into deliverables for technology teams and supporting operational scalability.
- Influenced and coordinated 30+ business and technical stakeholders across nine business functions and three Agile Scrum teams, facilitating 10+ workshops across 6–12-month programmes and multiple workstreams.
- Produced 20+ user stories, acceptance criteria, process models and impact assessments, ensuring requirements were clear, actionable and testable for delivery teams.
- Managed configuration artefacts supporting mortgage servicing and origination, aligning business rules, customer journeys, third-party integrations and regulatory requirements.
- Delivered mortgage product enhancements including Green Mortgage products, a standalone mortgage calculator and Child Maintenance affordability capability, improving lending capability and customer outcomes.
- Established customer communication and correspondence requirements across multiple mortgage products, improving operational consistency, customer experience and regulatory compliance.
- Translated 8+ regulatory changes into business solutions, completing impact assessments and coordinating implementation across multiple delivery teams.
BUSINESS ANALYST - Skyfarer Ltd
(2021-09 - 2022-01)
Delivered business analysis within a fast-paced technology startup, supporting product development, operational planning and commercial growth.
- Conducted market, financial and operational analysis to support investment and business decisions.
- Designed use cases, process flows and activity diagrams to support product development and operational readiness.
- Supported Agile product delivery, business planning, commercial strategy and go-to-market activities in alignment with growth objectives.
- Coached and mentored teams in Scrum practices, supporting improved productivity and collaboration.
BUSINESS ANALYST - Fidelity Bank
(2018-05 - 2021-03)
Delivered business analysis for digital banking, lending operations and enterprise transformation.
- Led requirements elicitation and documentation to support product development and delivery teams across the product lifecycle.
- Managed backlog activities, created user stories and defined acceptance criteria, providing clear delivery requirements for technical teams.
- Collaborated with Product teams to redesign web and mobile banking applications; analysis of customer feedback contributed to a 20% increase in online transaction revenue.
- Supported the upgrade and integration of banking software, reducing operational process turnaround times by up to 85%.
- Supported digital banking transformation initiatives improving customer onboarding and lending workflows.
- Produced business requirements, process documentation and functional specifications supporting enterprise change.
CORPORATE BANKING ANALYST - Access Bank
(2014-12 - 2018-05)
Supported corporate and investment banking activities across SME, corporate, multinational and public-sector clients.
- Managed a portfolio of corporate clients, identifying opportunities across lending, treasury and trade finance products.
- Prepared Credit Approval Requests including financial statement analysis, ratio analysis, cash-flow assessment, risk evaluation and lending recommendations.
- Structured and supported commercial lending facilities including term loans, overdrafts, vendor finance, loan restructuring and recovery of distressed accounts.
- Supported Trade Finance activities including Letters of Credit and Bank Guarantees, alongside FX transactions, forwards and FX swaps.
- Managed customer onboarding, KYC, Customer Due Diligence and collateral documentation in line with regulatory requirements.
- Partnered with Relationship Managers, Credit Risk and Legal teams to assess proposals, support decisions and resolve documentation requirements.
