Emmanuel Saluka

Dynamic and organized Workplace Services & Facilities Operations Manager with over 8 years of leadership experience managing multi-site facilities, client services, and team operations in London. Holds a First Class Master's degree in Network & Computer System Security and a Google Data Analytics Certification. Skilled at merging hospitality-level front-of-house excellence with IT infrastructure, vendor management, budget optimization, and SLA compliance to create efficient, client-focused corporate working environments.

Site Operations Supervisor - Santo Remedio Marylebone - London, UK

(2024-11)

• Supervise daily site operations, ensuring smooth visitor flow, high facility presentation standards, and prompt response to operational requests.
• Lead on-site IT and POS operations, maintaining 100% system availability for ticketing, access, and operational reporting.
• Analyze occupancy and traffic data to refine shift rosters and operational scheduling, enhancing efficiency across peak operational hours.
• Audit on-site safety procedures, ensuring full adherence to local building and health regulations.

Assistant Operations Manager - Banana Tree - London, UK

(2023-09 - 2024-07)

• Used Tableau and Excel data analytics to cut operational labor costs by 10% while contributing to 14% overall business growth.
• Created daily and weekly operational performance metrics for senior management to support facility investment and staffing decisions.
• Managed facility feedback platforms (HGEM), executing operational adjustments that raised satisfaction scores from 4.5 to 4.9.
• Recruited and trained support personnel, setting high service benchmarks and maintaining strong staff retention.

IT Service Desk Analyst & Customer Specialist - Wanstor IT Support & Services - London, UK

(2022-10 - 2023-04)

• Resolved 95% of client technical incidents ahead of strict SLA deadlines via SCCM and ticketing tools.
• Streamlined incident resolution speed by 25% through standardized remote troubleshooting and process improvements.
• Configured and deployed 100+ corporate Microsoft Exchange accounts with 98% accuracy.

Operations Team Lead - Wagamama - London, UK

(2017-11 - 2023-09)

• Conducted staff training programs that improved internal customer satisfaction scores by 20%.
• Handled escalation issues efficiently, keeping customer satisfaction scores above 90%.
• Managed local hardware infrastructure, troubleshooting tills, networks, and POS equipment.

MSc - Network & Computer System Security - University of Greenwich

BSc - Information Technology - SRM University