Supply Chain and Compliance Administrator - Delta Global UK
(2025-02)
Providing key administrative support, across the planning, procurement and stock control.
- Inventory control covering our Distribution center in UK, Australia and USA
- Loading enquiries, new orders, and maintenance of existing orders to ERP system
- Monitoring stock levels, and updating records within the ERP system
- Working with our service providers by providing accurate air cost for appropriate business imports and exports
- Supporting the invoicing process and accurately tracks claims with carrier suppliers to successful conclusion
- Managing of despatch and tracking details for all store orders
- Maintaining and updating the approved supplier list
- Completing administrative tasks and providing reporting requirements to Senior Management
- Maintaining and Managing Import and Export company' records
- Assisting other administrative task within the business, as needed
- Ensuring products are available when needed, resolving problems before they escalate, and helping build a strong company reputation through good service
Supply Chain Coordinator - Mecc Alte UK Ltd
(2024-01 - 2025-01)
Coordinated, managed inventory and liaised between the sales and manufacturing teams to ensure that production of products met delivery deadlines.
- Kept accurate records of stock, and deliveries
- Placed orders for necessary raw materials and purchased parts according to the requirements of the production
- Coordinated the planned delivery of purchase order and monitor progress
- Worked closely with our sales plants and manufactures in Italy, China, India and France, to resolves stock issues and placing orders for finished goods and spare parts for current and forecast demand
- Liaised with internal departments and customers to schedule deliveries
- Collaborated with the procurement team to ensure timely and accurate delivery of supplies
- Helped the project team track lead times and delivery dates
- Assisted Office Manager with other duties as requested, such as entering customer orders, claims, debits and credit issues
- I was flexible and open to learn and project opportunities
- Ability to manage incoming goods that help to avoid inefficiencies, ensuring good records keeping
- Learnt how to use data that helped to control stock
Customer Services Coordinator - Trelleborg Industrial AVS
(2014-04 - 2023-12)
Single point contact for customers on a defined geographic area. Developing and maximizing opportunities ensuring all service levels are delivered whilst providing the highest standards of customer service.
- Established, and maintained regular pro-active communications with customers based, to build good business relationships, to obtain product forecast and support requirements
- Attended operation meeting when needed and required by Customer service manager and reporting to customer service team
- Ensured all orders received via email and customer' portal is entered into the system, progressed and dispatched within the committed time frame
- Managed inbound requests from accounts related to leads, opportunities, and quotes
- Worked closely with Engineers and Sales Managers with the contract review process for the preparation and execution of customer's projects
- Attended meeting with customer and with relevant internal team to discuss business needs
- Kept customer up to date on all issues and progress, such us stock availability, order status, dispatch information, price list and any necessary documentation
- Dealt with production, quality, purchasing, supply chain, warehouse and shipping department for pertinent assistance related to customer needs
- Dealt with Finance Department for customer credit status issues
- Used internal CMS for customer concerns ensuring that are promptly resolved and efficient
- Managed ERP System to identify problems and reports as necessary
- Optimized lead times through the system
- Dealt with other tasks as assigned by Customer Service Manager
- Consistently achieved contribution to set monthly team sales target, while identifying additional sales opportunities, that helped customer retention rates, improving brand loyalty
Business Development Executive - ATA Group Ltd
(2013-09 - 2014-03)
Identified and developed sales opportunities; reporting to the Export Sales Manager.
- Assisted and Reported to Export Sales Manager with on-going projects
- Took responsibility for maximizing sales growth within a specific group of customers' accounts
- Researched new distribution opportunities in areas of interest, conducted by Export Sales Manager, using internet or Hoover data
- Received and handled sales enquiries through to a quotation level, follow up all quotes, reporting to Export Sales Manager and accurately enter information into CRM database
- Attended and participated on sales meeting conference and international trade shows
- Produce high quality competitor activity reports, in specific markets (pricing level, promotional activities etc)
- Won two distributors in areas where the company had no representation
- Monitored each enquiry from start to finish; consistently keeping the customer informed
- Negotiated rates with suppliers to get the best quote possible
- Gained and retained a Key customer with a Spanish parent company that contributed significantly to a sales increase of c.7% during this period
