Transformation Lead at Red Bee Media (2025-01 – Present)
- Leading strategic transformation initiatives across service delivery including team and technology migration/consolidation, site and platform decommissioning, EOL, end-of-life, management and asset auction.
- Leading consolidation of MCR, Master Control Room, and Ingest departments/function with headcount reduction of 40% and accompanying technical relocation & rebuild whilst full service retained across BBC, ITV, Ch4 and Ch5.
- Leading decommissioning and closure of two broadcast transmission sites covering; agreeing and meeting terms for lease exit, infrastructure removal, asset recovery, compliance and documentation.
- Decommissioning and return of £500k+ of WBS, Warner Brothers Discovery equipment following contract end and exit of TNT Sports.
- Delivering redundant compute power-down activity across multiple sites, reducing power and cooling demand by 120kW and saving £240k+ per year.
- Championing cross function between Operations, Engineering, Project, Infrastructure and HR to ensure improved on-time and on-budget project management across Chiswick & White City London, Leeds, Manchester and Hilversum (NL) sites.
- Implementing replacement solution for costly PTSN, Public Switched Telephone Network, lines with VoIP, voice over IP solutions including Teams, 8x8 and Comrex.
- Decommissioning and disposal of assets across 4 sites, recovering £300k+ through auction and reducing storage/support overhead.
- Ensuring compliance by all project staff of security policy for the transfer/destruction of data/hard drives during decommissioning and technology upgrades.
- Bolstering spares supply with new stock and 1000+ previously unregistered devices added to central assets database for extended service provision of key contracts and additional focus on equipment re-use to reduce new project capex.
- Providing in-depth analytical and practical expertise based on Master's Diploma and SQL literacy to support and report on key initiatives from company's strategic decisions.
- Driving organisational change, ensuring effective integration across functions whilst retaining/minimising impact to service delivery through improved skills matrixes, frameworks and training developed with management teams.
- Liaising with multiple third-party account managers/clients including service providers and exiting customers negotiating the best deal for our company for new technology solutions and equipment transfer and sale.
- Monitoring, documenting, and reporting on all transformation activities and performance outcomes marked against key measurable strategic goals.
Operations Manager at Red Bee Media (2022-07 – 2025-01)
- Managing satellite/broadcast transmission centre for delivery of key multi-million-pound ITV contract broadcasting £1B+ per annum in advertising to UK viewers across DTT and OTT platforms with audience peak viewing of 21.5 million during Euros 24.
- Managing a 50+ person operational and engineering team with 7 senior direct reports delivering critical broadcast services against SLA, service-level agreement, and KPI, key performance indicator, targets, maintaining on average 99.998% service availability.
- Working with ITV and internal technology teams to deliver new broadcast solutions including quick turnaround live repeat programming between ITV1 and ITV4, reactive betting advertising and exclusive & direct to VOD, video on demand, ITVx sports events, in-turn netting our company an additional £90k+ per annum.
- Driving continuous improvement through development of skills matrixes, advanced peer-to peer and self-driven training across service operations, leading to reduced service credit exposure over a sustained 24-month period.
- Producing daily and weekly reports in addition to monthly service packs presented to senior internal and client management. Listening to feedback and concerns during these reviews to make ITV feel valued in the service received.
- Hosting operational readiness/planning meetings with internal and client staff discussing previous issues, upcoming events and resource requirement, risks and contingency planning.
- Producing post incident reports and managing the end-to-end process of incident, problem and change.
- Engaging with trade union BECTU and staff members throughout lengthy site-closure consultation process whilst delivering ongoing high level of service. Along with HR and senior management striving for best solutions where available including implementing a hiring freeze, offering voluntary redundancy and redeployment.
- Responsible for scheduled HVAC and facility management activities in-line with service operations whilst minimising site, service and team impact.
- Frequently deputising on behalf of Head of Live Services including managing weekend operational readiness of additional BBC, CH4, CH5 and TNT Sports services.
- 24/7 emergency escalation point for issues with a commitment to resolving critical service disruption promptly based on remedial action plans and ad hoc fixes.
Senior Transmission Controller at Red Bee Media (2020-09 – 2023-07)
- Line managing 8 operational staff across fast-paced sports/live entertainment ITV channels.
- Planning and delivery of high-profile programming including ITV2 audience viewing of 1 million+ per episode during Love Island
- Ensuring broadcast output fulfils contractual SLAs, service level agreements and striving to get the best results from our close-knit team.
- Logging and escalating programme and equipment issues and following incident and problem management procedure and ensuring team members carry out the same process.
- Contributing to monthly service reviews
- Frequently deputising on behalf of Operations Manager
- Maintaining broadcast operational documentation/guides to ensure continual improvement
- Received RBM Business Impact Award for significant impact to service delivery working with ITV Sport during Covid-19 championing flexible approaches to sports broadcasting.
Transmission Controller at Ericsson (2016-11 – 2020-09)
- Managing broadcast schedules and live sports programming
- Managing media workflow and ensuring content is ready for TX
- Informative and concise logging of transmission issues liaising with engineering teams to reach resolution.
Playout Director at UTV/UTV Ireland (2014-09 – 2016-11)
AV Technician/Crew at Show Inc (2012-04 – 2014-09)
