Eneida Areti Ma

Compassionate, organised and highly motivated professional with experience in reception, customer service and administration. Skilled in managing competing priorities, maintaining accurate records, and delivering excellent service to customers and colleagues. Demonstrates strong communication skills, empathy and professionalism when working with people from diverse backgrounds.

Experienced in handling confidential information, supporting individuals with care needs and working effectively within team environments.

Career Break (2021-01 – 2021-12)

Took time away from employment to care for a family member while maintaining personal development and employability skills.

Nanny (2020-01 – 2021-12)

Provided full-time care for children of various ages.

• Prepared healthy meals and snacks.
• Assisted with bathing, dressing, and personal hygiene.
• Planned educational and recreational activities.
• Helped with homework and reading.
• Took children to school, appointments, and extracurricular activities.
• Maintained a safe and clean environment.
• Managed daily routines, including naps and bedtime.
• Communicated regularly with parents regarding children's progress and needs

Career Break (2019-01 – 2019-12)

Took time away from employment to care for a family member while maintaining personal development and employability skills.

Receptionist at Yava Fitness Centre (2017-01 – 2017-12)

• Acted as the first point of contact for members and visitors.
• Managed appointments, customer records and administrative documentation.
• Answered telephone enquiries professionally.
• Maintained accurate filing systems and supported daily operations.

Barista at La Vie Café (2016-01 – 2016-12)

• Delivered excellent customer service in a fast-paced environment.
• Prepared beverages and processed customer orders accurately.
• Handled cash transactions and resolved customer enquiries professionally.
• Maintained cleanliness and food safety standards.

Physiotherapy Assistant at Jana Gjoni (2014-01 – 2014-12)

• Supported patients with physiotherapy programmes and rehabilitation exercises.
• Assisted patients in following treatment plans correctly and safely.
• Provided compassionate support and encouragement throughout recovery.
• Prepared treatment rooms and equipment.
• Applied treatments including hot and cold therapy to reduce pain and swelling.
• Maintained accurate records and followed professional standards of care.

Certificate of Higher Education in Physiotherapy Assistant – Greek College

GCSE Equivalent Qualifications in English Language and Mathematics

VTCT Skills Entry Level Award in Employability Skills