Service Technician at ADAMS REMCO (2023-04 – 2025-10)
- Provide repairs and maintenance tasks for customers.
- Diagnose errors or technical problems that arise during visits.
- Responding to customer callouts and field dispatches.
- Meeting with the customer to determine the nature of the service or repair.
- Conducting routine equipment servicing out in the field.
- Inspecting and troubleshooting equipment failures.
- Repairing equipment and replacing faulty parts.
- Installing and testing new equipment.
- Providing preventive equipment maintenance.
- Providing technical training on new equipment installations.
- Completing job reports.
Eligibility Specialist at Family and Social Services Administration (2022-08 – 2023-02)
The Eligibility Specialist is responsible for processing applications and completing case maintenance activities such as changes to cases in the State eligibility system and ensuring that client service issues are resolved in a timely manner and in accordance with FSSA policies and procedures
- Applies eligibility rules and regulations when evaluating information submitted by customers in support of initial or continuing eligibility determination
- Checks various system interfaces and exchanges to verify Customer information
- Contacts customers to clarify eligibility information if necessary
- Displays excellent communication skills, and an understanding of human behavior to establish an atmosphere in which all contacts are positive
- Meet Quality Assurance (QA) and other key performance metrics
- Maintains updated knowledge of project and corporate policies and procedures
- Verifying data, reviewing case information, and preparing it for case disposition by the State Eligibility Consultant
- Reprocesses applications, including case repair, and missing information responses in an accurate and timely manner
- Ability to identify risk by escalating to management and routing technical issues to the appropriate staff
- Verify all information is gathered accurately and meets state policies
- Obtain release forms and medical records as needed
- Verify income, assets, and other financial / legal documents
Line Packer at Carl Buddig & Company (2022-05 – 2022-07)
- Responsible for producing a safe ad quality food product per USDA guidelines and effectively perform all required duties in an accurate, thorough and safe manner.
- Report all food safety related problems to their supervisor, manager, or to the quality assurance department in order to initiate immediate action.
- Responsible for maintaining your area of employment with Carl Buddig and Company for reporting, making recommendations and correcting situations always keeping the company's best interest in mind.
- Other duties assigned as deemed necessary by Supervisor/Manager. These duties can include but not limited to maintaining production throughput, housekeeping, rework, labeling, other new product packaging as required by customer.
Freelancer at self-employed (2018-10 – 2022-06)
- Provided a variety of services and task as short term or temporary work for individuals seeking labor services.
- Loaded, unpacked and packed items, disassembled and assembled furniture for residential and commercial accounts.
- Provided safe, on-time, and dependable transportation with a safe driving record.
- Assisted customers during the moves with excellent customer service
- Performed thorough inspections and scheduled any repairs necessary,
- Worked well with building professionals and assisted others with a happy and helpful attitude.
Vehicle Transporter at VEHISHIP (2019-10 – 2022-01)
- Locating, inspecting, and documenting any damages to vehicles
- Driving vehicles safely to rail yards and completing final inspection
- Clean motor vehicle history to pass a MVR check
Cashier/Customer Service at Captain Hooks Fish & Chicken (2017-08 – 2018-10)
- Receive payments by cash, credit cards, and debit cards. Greeting customer's entering the establishment while answering customer's questions and providing information.
Manager at Buffalo Wild Wings (2016-03 – 2017-07)
- Overseeing the daily operations of the restaurant which included inventory, data entry and hiring while also training restaurant staff. Following the company policies, addressing concerns with the customers.
Freight Handler at Sony Distrabution Center (2013-10 – 2014-01)
- Picking/Packing, Organizing and Inventory, loading and unloading materials while ensuring the safety of goods being moved. Maintaining freight records and also required to keep track of the storage locations of freight within the facility.
Freight Handler at PLS (2012-05 – 2013-08)
- Picking/Packing, Organizing and Inventory, loading and unloading materials while ensuring the safety of goods being moved. Maintaining freight records and also required to keep track of the storage locations of freight within the facility.
Basketball Official/Coach Assistant at Sandridge Community Center (2011-09 – 2012-02)
- Ensure the game is played safely and fairly enforce the rules of the game, and make quick and sound decisions with the age group for 8-12 year old boys.
