Ergy Vinluan

Professional Bilingual Support Specialist with 1+ years of experience in Customer Support Operations. Expert in providing Spanish and English Customer Support with a strong focus on Technical Support, Troubleshooting, and detailed Documentation. Proven track record of resolving complex inquiries within Fintech and SaaS environments while maintaining high-quality Customer Experience standards.

Experienced Customer Service at ALORICA (2025-05 – 2025-12)

Managed high-volume customer support inquiries for international consumers and resolved complex issues within Call Center Operations.

• Managed high-volume customer support inquiries for international consumers from all English-speaking country, ensuring rapid resolution of complex issues within Call Center Operations.
• Resolved account inquiries and maintained high-quality service standards for merchant services and payment processing tasks.
• Communicated with Spanish-speaking courier to provide technical support and troubleshoot dispatching inquiries using bilingual proficiency.
• Documented customer interactions accurately in CRM Software to improve departmental data accuracy and resolve inconsistencies.

Customer Support Associate at TECH MAHINDRA (2024-08 – 2025-02)

Analyzed and resolved Associate support requests for Google-related PIcard products and provided technical proactive content moderation.

• Analyzed and resolved Associate support requests for Google-related PIcard products and integrated moderator services.
• Provided technical proactive content moderation for high volumes of incoming support ticket while maintaining departmental quality benchmarks for Google services.
• Documented and tracked client inquiries to ensure data reconciliation and accurate reporting within internal databases.
• Managed client processes experience through proactive communication and rapid technical resolution of high ticket procedures and AI related cases

Senior High School in Humanities and Social Sciences (HUMSS) – Pamantasan ng Lungsod ng Marikina (2022 – 2024)

Secondary Level (High School) – Concepcion Integrated School (2018 – 2022)

Elementary & Kindergarten – Concepcion Integrated School (2011 – 2018)