Eric Thomas Issac

Combining a strong academic background in psychology with practical experience in customer-facing roles, I bring a deep understanding of human behaviour, emotional intelligence, and interpersonal communication. Recognized for adaptability, attention to detail, professionalism, and a proactive approach to identifying solutions. Passionate about delivering high-quality service, supporting organizational goals, and making a positive impact in customer service, retail, administrative, and client-focused roles.

Customer-focused and results-driven professional with a Master of Science in Health Psychology and hands-on experience delivering exceptional customer service in a fast-paced retail environment with the John Lewis Partnership (Waitrose). Skilled in building positive customer relationships, resolving complex enquiries, and creating outstanding customer experiences through effective communication, empathy, and problem-solving. Demonstrated ability to manage competing priorities, maintain high operational standards, and contribute to team success while consistently exceeding customer expectations.

Supermarket Assistant - John Lewis Partnership - Supermarket Assistant, Guildford Haydon (Waitrose) - Guildford Haydon (Waitrose)

(2023-11)

• Improved overall sales through effective merchandising strategies and promotional displays.
• Streamlined inventory management to maintain product availability while minimizing waste.
• Delivered exceptional customer service by assisting customers with product enquiries, recommendations, and issue resolution in a professional and friendly manner.
• Built positive customer relationships through effective communication, active listening, and a customer-first approach.
• Replenished shelves efficiently, ensuring products were well-stocked, accurately priced, and presented according to company standards.
• Monitored stock levels and reported low inventory to support timely replenishment and uninterrupted product availability.
• Assisted with stock rotation and date checks to maintain product quality and reduce food waste.
• Worked collaboratively with team members to achieve daily operational goals and maintain high service standards during peak trading periods.
• Resolved customer concerns promptly, escalating complex issues when appropriate to ensure positive outcomes.
• Supported promotional events and seasonal product displays to enhance the customer shopping experience.
• Demonstrated flexibility by working across multiple store departments to meet operational requirements and business needs.
• Contributed to an inclusive and welcoming shopping environment by treating all customers with professionalism, respect, and empathy.
• Consistently adhered to company policies and procedures while maintaining accuracy, efficiency, and attention to detail in all tasks.

Master of Science - Health Psychology - University of Surrey (2024-10) Guildford Surrey, London

Bachelor of Science - Psychology - Kristu Jyothi College of Management and Technology (2023-05) Chenganacherry, Kerala, India

Humanities Stream - Psychology - Believers Church Residential School (2020-03) Pathanamthitta District, Kerala, India

Secondary Education - Our Own High School Al Warqa'a (2018-03) Dubai, United Arab Emirates