Erica Bande

Operations-focused manager with 10+ years of experience leading teams, improving performance and delivering results in fast-paced, customer-driven environments. Proven ability to manage people, optimise processes and drive efficiency through data and kpi analysis. Currently studying towards AAT Level 2 certificate in Accounting

GENERAL MANAGER - ZIZZI RESTAURANT - OXFORD

(2024-01)

• Lead and develop a team of 20+ employees, driving performance, engagement and retention.
• Manage daily operations with full responsibility for staffing, scheduling and cost control
• Analyse KPIs to identify performance gaps and implement improvement strategies
• Reduce waste and improve efficiency through tighter stock and process management
• Ensure compliance with operational safety, and quality standards
• Deliver consistent customer satisfaction in a high-pressure environment

ASSISTANT MANAGER - ZIZZI RESTAURANT - READING

(2021-01 - 2024-12)

• Supported overall business operations, contributing to performance and profitability
• Helped managed staffing, rotas, and daily workflow to optimise productivity
• Built strong team culture and improved employee engagement
• Assisted with KPI tracking and operational decision-making

ASSISTANT MANAGER - COZZE RESTAURANT - READING

(2019-01 - 2021-12)

BUSINESS OWNER - PIADINA BAR - PORTUGAL

(2018-01 - 2019-12)

• Managed full business operations including budgeting, customer experience, and growth strategy
• Built and maintained a loyal customer base
• Developed strong commercial awareness and decision-making skills

BARTENDER, WAITRESS, SUPERVISOR, ASSISTANT MANAGER - PREZZO RESTAURANT - READING

(2013-01 - 2018-12)

Progressed from entry-level to management roles within the same company, demonstrating consistent performance, reliability, and leadership potential

AAT Level 2 certificate - Accounting