Erick Yona

I am a multi skilled individual experience in customer service, retail. Demonstrates excellent communication skills with the confidence and initiative to liaise effectively with employers and members of the public. Currently looking for a position where I can continue to develop both personally and professionally.

Customer assistant - SAFE Wiks

(2025-06 - 2025-10)

• Managed and organised merchandise, including handling customer complaints and questions
• Assisted with daily operations, providing excellent customer service to diverse clientele.
• Demonstrated adaptability and teamwork, supporting and colleagues.
• Showcased strong communication skills, interacting with customers and staff.

Supervisor - Burger King

(2022-10 - 2025-10)

Worked my way up from team member to supervisor

• Provided an exceptional customer experience
• Conducted sales by delivering product information and resolving complaints, building strong relationships with clients.
• Maintained cleanliness and organisation in the store, ensuring products were well-stocked and presented attractively.
• Managed inventory levels, reordering products as necessary to ensure availability and quality shopping experiences.

GCSE - Maths, English, Science, Art, Betec Sports, History, Art - St Ieltyds Rummney (2016 - 2021)