Erika Happi

Beauty Therapy and Hairdressing Professional

Talent

Milton KeynesMember since September 25, 2026

Customer service and client careClear verbal communication and active listeningCash handling and recording paymentsProduct and service knowledgeSelling and promoting products and servicesTeamwork and collaborationOrganisation, prioritisation and attention to detailMaintaining clean, tidy and hygienic customer areasCalm, patient and helpful approachManicurePedicureMassageWaxingBrow treatmentsBudgetingPlanningHousehold management

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Customer service and client careClear verbal communication and active listeningCash handling and recording paymentsProduct and service knowledgeSelling and promoting products and services

About

Friendly, reliable and customer-focused professional with experience welcoming clients, providing attentive service, handling payments and maintaining clean, organised environments. Confident communicating with a wide range of people and working both independently and as part of a team.

Beauty

Therapy and Hairdressing training has developed strong product knowledge, attention to detail and an understanding of customer needs. Keen to bring these transferable skills to a retail position.

Experience

Beauty Therapy Training & Graduate Salon Experience at Milton Keynes College (2021-01 – 2023-12)

Welcomed clients and delivered a professional, friendly customer experience.
Provided manicure, pedicure, facial, massage, waxing, eyelash and brow treatments during training.
Supported a charity pop-up event by welcoming clients, organising client records, taking payments and recording money collected.
Maintained hygiene standards and changed couch roll between clients.

Work Experience at Whittlebury Spa (2023-01 – 2023-01)

2 weeks

Welcomed guests, handed over welcome packages and allocated locker numbers.
Responded to guest requests and offered tea and coffee.
Checked facilities and helped maintain a safe, welcoming environment.

Hairdressing Training & Graduate Salon Experience at Milton Keynes College (2020-01 – 2021-12)

Welcomed clients, helped them settle comfortably and offered refreshments.
Washed, blow-dried and styled hair under supervision.
Kept the salon floor and work areas clean and tidy after each client.

Support Worker at Milton Keynes Council (2017-01 – 2018-12)

Personal Care Assistant at MK Services (2015-01 – 2016-12)

Personal Care Assistant at Completely Care (2012-01 – 2016-12)

Care Support Assistant at Care Solutions (2009-01 – 2012-12)

Provided person-centred support, communicated sensitively with clients, assisted with shopping and household tasks, followed procedures and remained calm and dependable in responsible roles.