Erika

As an individual who has experience in the property, retail and administration job sectors, I am motivated, dependable and detail-orientated which made me excel in my roles as well as academically. In my experience I have encountered that I thrive in fast paced environments, where I’m able to stay busy, where I am under pressure allowing me to use my communication and problem-solving-skills effectively.

Outreach Worker - West Yorkshire - Ashiana Sheffield - West Yorkshire

(2024-07)

• To support clients to access their entitlements as potential victims of trafficking
• To assist clients in resolving problems and developing life skills through the provision of safety planning, support, information, signposting and advocacy.
• To establish and promote an effective working relationship with partner agencies, both statutory and voluntary, to further the support available to our client group.
• To promote independent living and make timely referrals to move-on accommodation or resettlement support.
• To assist service users to exit human trafficking and modern slavery situations in a safe and positive way
• Maintain appropriate records and statistics regarding service users.
• To maintain administrative systems.
• To update the MST case management system regularly to ensure accurate reflection of casework and support.
• Use of Microsoft office including word, excel and Outlook

Administrative Officer - Department for Work And Pensions - Hull

(2023-10 - 2024-01)

• Being dismissed due to them not being able to provide a suitable role for my illness at the time.
• Illness now been identified by a specialist and it’s under control.

Business Support Administrator - Airmec Essential Services - Bradley Stoke

(2022-08 - 2023-02)

Left due to moved back up North

• I was responsible for facilities management including offices and storage units
• Assist with fleet management for company vehicles
• Manage purchasing for the Business Support Team
• Support Business Co-Ordinator with onboarding new staff members
• Order, manage stock and distribute uniform for new and existing staff
• Issue and management of IT equipment
• Work with external IT provider to resolve user issues and changes
• Management of company mobiles and desk phones including provider contracts
• Manage calibration of surveyor instruments
• Other duties as required to suit the needs of the business
• Sub-contractor onboarding and database

Sales Support Executive - Airmec Essential Services - Bradley Stoke

Promotion to - Sales Support Executive - Left due to moved back up North

• Acting as first point of contact to both internal and external customers
• Pricing, raising and checking quotations
• Processing sales orders
• Liaise with customers and suppliers to ensure the satisfactory completion of the quotation / order process. Build relationships with internal departments to help achieve this objective.
• Building, managing and supporting relationships with suppliers/subcontractors
• Working to timescales and deadlines
• Working closely to support The Business Development team with all administrative tasks
• Maintain client database/CRM
• Creating and maintaining Excel databases & Schedules
• Minute taking in monthly Sales Meetings
• Manage work schedule and payment application for the biggest contractor of the business
• Ad hoc duties as required to suit the need of the business

Customer Service & Operations Co-Ordinator - Manpower - DFDS - Immingham

(2022-01 - 2022-05)

Left due to moved down South

• I was responsible for inputting bookings and accepting bookings on internal system of as well as ensuring import cargo is custom cleared
• Resolving queries, ensuring process is adhered to a high standard and in a timely manner
• Deliver excellent customer service both on telephone and on email
• Dealing with all aspects of cargo and ensuring customers are advised in a timely manner of any delays of deliveries / sea movement to ensure smooth movement of cargo
• Managing allocated numbers for deliveries every day
• Keeping in close contact with brokers to ensure no issues regarding clearance

Recruitment Resourcer - Fusion Resources - Hull

(2021-08 - 2021-12)

• I was responsible for sourcing new candidates from job sites, social media as well as other platforms by using market knowledge. Then contact the candidates and conduct initial screening followed by registering the candidate to match the roles they are looking for.
• I need it to understand and manage candidates’ aspirations to ensure they find the right role.
• I’ve also carried out pre-employment and compliance checks in line with company policy and relevant legislation.
• When working on specific roles, I need it to coordinate with the relevant consultant to learn the job details, specific qualifications required, and the experience needed (if any) and use this information to source candidates who meet the criteria.
• Had to plan the candidate search - if sourcing a new candidate, searching through all available sources. If not, searching for a new candidate and scanning the agency’s database to find suitable candidates who already have a working relationship with the agency.

Health and Safety Advisor - Civica - Working from home

(2021-06 - 2021-06)

Temporary Contract

• I was responsible for cold calling businesses to carry out a Covid-19 spot check to ensure that the business complies with the Covid-19 guidelines within the workplace
• There were two different surveys to complete, core and Local Authority ones which contained different questions relating to the type of business. Also making sure that all procedures were being followed within the company which were explained as was working from home

Installation Planner - Wren Kitchens - Barton Upon Humber

(2021-03 - 2021-05)

• Dealing with templating enquiries through taking internal and external phone calls as well as through a ticketing system, accurate data entry on two different diaries (diary management), checking appointments against reports
• Taking a high volume of external phone calls (call centre environment) from customers completing DBS checks - very fast paced environment and being highly organised and accurate was necessary skills

Sales & Lettings Negotiator - Wigwam Homes - Hull

(2018-06 - 2021-03)

• Deal with letting/sales enquiries through online, email and social media
• Carry out viewings, photograph properties which are ready to go online, creating brochures for advertising, carry out move-ins/outs, photo inventories
• Case management of buying/selling of properties, investor management (managing properties, property sourcing), social media marketing, admin and data entry, carry out house inspections, advising vendors, liaising with solicitors, managing keys for properties, meter readings
• Identifying problems with properties which are struggling to sell, diary management, managing properties with ExpertAgent, carry out house price comparables for valuations and produce end of month reports
• Appearance, punctuality and organisation was a big part of my role which I took very seriously

11 GCSEs grades A-C - Maths and English - Archbishop Sentamu Academy (2011 - 2016)

3 A levels and Level 3 Maths - business, accounting and law - Wyke Sixth Form College (2016 - 2018)

Level 2 Diploma in Customer Service; Business Administrator Level 3 - Customer Service; Business Administration - Hull Business Training Centre (2018 - 2021)

Business Management and Law - Business Management and Law - Arden University (2029)