Erin Bailey

Motivated International Tourism Management graduate with strong customer service experience and cultural awareness. Skilled in communication, teamwork, and problem-solving. Dedicated to providing outstanding customer service, hospitality and communication skills. Passionate about delivering exceptional customer experiences and maintaining high professional standards.

Admin & Clerical Officer - NHS England

(2024-03)

• Provided professional administrative support within the NHS, maintaining confidentiality.
• Communicated empathetically with the public in sensitive situations

Bar staff - Anfield Stadium

(2024-11)

• Managed high-pressure service during large-scale events, demonstrating calm problem-solving and efficiency
• Maintained safety, and professionalism under pressure
• Managed cash handling and customer interactions in busy environments

Retail assistant - Christmas Temp - Primark

(2025-11 - 2025-12)

• Provided excellent service to diverse customers in a fast-paced retail environment.
• Worked collaboratively within a large team
• Maintained positive attitude and high presentation standards

Crew Member - McDonald's

(2021-09 - 2024-11)

• Delivered efficient, friendly customer service in a high volume, fast-paced environment
• Worked as part of a team to prepare orders accurately and meet strict service time targets

Hotel operations assistant - Volunteer - Holiday Inn

(2022-09 - 2023-03)

• Delivered high standards of guest services across reception, housekeeping, food & beverage and event setup
• Delivered personalised services to international guests, ensuring comfort and satisfaction while maintaining safety standards
• Worked collaboratively within teams while maintaining safety and service standards

BA (Hons) - International Tourism Management - Liverpool John Moores (2026)

NCFE Level 3 Extended Diploma - Tourism Management - Runshaw college (2023)

GCSEs - English & Maths - St Joseph's RCHS Horwich (2021)