Erin Elflett

A confident, highly articulate, and presentable professional with a proven track record in high-level client relationship management, strategic communication, and leading teams. A results-driven Sales Executive who combines extensive retail hospitality management with commercial work experience in brand design and live event representation. Possesses specialised expertise in managing premium customer accounts, navigating strict regulatory guidelines, and building brand loyalty.

Backed by a semi-professional dance background that brings a uniquely motivated, highly focused mindset to both independent and team-oriented environments.

Sales Executive - Stebbings Car Centre

(2026-02)

• Consultative Sales: Utilise deep automotive industry knowledge to advise customers, recommend vehicles, and close sales tailored to individual client needs.
• Product Upselling: Present and sell high-margin add-ons, including GAP/RTI insurance, mechanical warranties, wheel/tyre insurance, SMART repair, and ceramic paint protection.
• Relationship Management: Build trust and manage customer relationships through the entire buying journey to secure repeat business and positive referrals.

Front of House Supervisor - The Heron, Stowbridge

(2025-08 - 2026-01)

• Operational Leadership: Oversaw daily venue operations and manage team performance to guarantee consistent, high-quality customer service.
• Issue Resolution: Acted as the primary point of contact for resolving complex customer service situations and fast-paced operational challenges.
• Staff Guidance: Provided real-time training, mentorship, and guidance to floor staff to maintain strict venue standards.

Senior Front of House Staff - The Heron, Stowbridge

(2024-09 - 2025-07)

• Financial Accountability: Entrusted with opening and closing procedures, secure key-holding, and accurate daily cash reconciliation.
• Independent Management: Managed floor operations independently during peak shifts, demonstrating rapid professional growth and adaptability.

Front of House Waitress - The Heron, Stowbridge

(2021-01 - 2024-08)

• Service Delivery: Executed fast-paced restaurant operations, specialised in efficient order processing, food service, and accurate cash/card payments.

Commercial Work Placement - Shire Foods (Wholesale Distribution)

• B2B Sales: Accompanying corporate representatives on client visits, gaining direct exposure to business-to-business sales techniques and client relationship management.
• Product & Brand Design: Contributed to the product design, pricing, and logo creation for corporate Christmas gift sets.
• Systems & Events: Mastered the internal digital online ordering system and represented the company at the 'Local Flavours' supplier event at the Norfolk Showground.

Business Level 2 Diploma - Business - College of West Anglia, King's Lynn

GCSEs - Springwood High School