Erin Rae Stack

A highly motivated and reliable professional with extensive experience in emergency services, customer service, business management and administration. Alongside over four years' experience within the NHS Ambulance Service handling high-pressure emergency calls, I am also the Owner and Manager of RAES Tanning Ltd, a successful independent business established in Bedford town centre in 2024. Experienced in leading day-to-day operations, managing staff, financial administration, customer relations, health and safety compliance, marketing and business development.

Calm under pressure, organised and approachable, with excellent communication skills and a proven ability to build strong relationships with members of the public, colleagues and partner organisations.

Owner / Manager at RAES Tanning Ltd (2024-08 – Present)

Founded and successfully manage a busy tanning salon in Bedford town centre.

• Responsible for all aspects of day-to-day business operations.
• Manage staff recruitment, training, rotas and performance.
• Deliver exceptional customer service while resolving enquiries and complaints professionally.
• Oversee financial management including payroll, budgeting, supplier accounts and business reporting.
• Ensure compliance with health & safety legislation, risk assessments and licensing requirements.
• Manage stock ordering, inventory control and supplier relationships.
• Lead marketing through social media, advertising campaigns and promotional events.
• Coordinate bookings using online booking systems.
• Handle confidential customer information in line with GDPR requirements.
• Build relationships with local businesses and the community.

Emergency Medical Dispatcher at East of England Ambulance Service NHS Trust (2021-10 – Present)

• Take and triage 999 emergency calls.
• Provide calm, compassionate support during emergencies.
• Liaise with ambulance crews, police and fire services.
• Implement safeguarding procedures for adults and children.
• Maintain accurate CAD records while handling live incidents.

Emergency Call Handler at East of England Ambulance Service NHS Trust (2021-08 – 2021-10)

Handled emergency 999 calls and arranged appropriate responses.

Dental Receptionist / Administrator at De Ientes Dental Practice (2021-04 – 2021-07)

Reception, appointment booking, administration and patient records.

Health Advisor (NHS 111) at Herts Urgent Care (2019-10 – 2021-04)

Handled NHS 111 calls, assessed callers and directed patients to appropriate services.

Health Advisor (NHS 111) at South Central Ambulance Service (2019-03 – 2019-10)

Provided telephone triage and support for NHS 111 callers.

Catering Assistant at Marylebone Cricket Club (2017-04 – 2019-01)

Delivered high-quality customer service in a hospitality environment.

Certificate of Higher Education in Forensic and Criminal Investigation – MK College (2020)

A Levels in Applied Science – MK College (2018)

GCSEs in English, Mathematics, RE, Graphic Design and Computing