Ertone Bomolo

A reliable and professional Detention Custody Officer with proven experience in a secure, high-pressure environment at Yarl's Wood IRC. Skilled in maintaining safety, managing incidents, and communicating effectively with individuals from diverse backgrounds. Experienced in using CMS systems, applying use of force in line with procedures, and responding to emergencies.

A strong team player with excellent timekeeping, resilience, and a calm, professional approach. Committed to maintaining safety, security, and respect at all times.

Detention Custody Officer at Yarl's Wood IRC (2024-12 – Present)

Maintain safety, security, and welfare of detainees in a custodial environment

• Maintain safety, security, and welfare of detainees in a custodial environment
• Accurately manage and update records using CMS (Case Management System)
• De-escalate challenging situations using effective communication
• Work collaboratively with colleagues to ensure safe daily operations
• Apply use of force when required, following policies and procedures
• Respond to incidents and provide first aid when necessary
• Promote equality, diversity, and respect within the centre

Warehouse Picker at B&M Warehouse (2024-02 – 2024-05)

Fast-paced warehouse operations

• Met daily targets in a fast-paced environment
• Demonstrated reliability and strong timekeeping
• Worked effectively as part of a team
• Maintained organisation and efficiency

Landscaper at Artificial Grass & Turf Solutions Ltd (2021-02 – 2024-02)

Customer service and landscaping operations

• Delivered high standards of customer service
• Managed customer enquiries and resolved issues professionally
• Trained and supported new staff members
• Worked to deadlines while maintaining quality
• Built strong teamwork and communication skills

Administrator at B&M Warehouse (2020-06 – 2021-02)

Administrative support for warehouse operations

• Managed administrative tasks to support operations
• Ensured deadlines were met through effective organisation
• Built strong working relationships with staff and clients
• Supported smooth day-to-day workflow

Consultant at DHL (2019-02 – 2020-03)

HR and performance improvement support

• Worked alongside HR and clients to improve performance
• Analysed data using Excel to support decision-making
• Handled enquiries and complaints professionally
• Delivered high standards of customer service

GCSEs – Mark Rutherford School (2014-09 – 2016-09)