Erwan Hughes

Experienced Welsh-speaking hospitality professional with a background in café, bar, and restaurant environments. Skilled in customer service, team leadership, cash handling, food and beverage preparation, and maintaining high standards during busy service periods. Friendly, reliable, and confident working in fast-paced customer-facing roles.

Seeking a Customer Service position where I can contribute strong service skills and hospitality experience while creating a positive atmosphere in the workplace.

Shift Manager at Honest Burgers (2021-01 – 2022-12)

• Managed daily restaurant operations during busy service periods.
• Led and supported front-of-house team members to maintain excellent customer service.
• Handled cash reconciliation, tills, and end-of-day procedures.
• Assisted with staff training and onboarding.
• Resolved customer queries and complaints professionally and efficiently.
• Maintained food safety, cleanliness, and operational standards.

Bar Supervisor at Sherman Theatre (2019-01 – 2020-12)

• Supervised bar operations during performances and events.
• Prepared and served hot drinks, including coffees and specialty beverages.
• Delivered friendly and efficient customer service in a fast-paced environment.
• Managed stock levels and supported ordering processes.
• Trained and supported bar staff.
• Handled cash transactions and maintained accurate records.

Play Worker (Team Member and Deputy Manager roles) at Clwb Cymer Ofal After School Club (2022-01 – 2023-12)

• Planned and delivered engaging activities for the children
• Initiated and planned themed evenings with a variety of activities
• Ensured all health and safety protocols were adhered to at all times

Data Specialist at Envisel (2023-11 – 2025-07)

• Annotated and analysed large volumes of video data to support the development and improvement of AI-powered products and behavioural research initiatives.
• Applied detailed behavioural coding frameworks to identify, classify, and document canine behaviours with a high level of consistency and accuracy.
• Conducted quality reviews of completed work, ensuring consistency across annotation projects and adherence to established guidelines.

English, Maths and Science Teacher at EMG Education (2025-12 – 2026-05)

• Delivered English, Science, and Maths lessons to classes of up to 35 students, consistently maintaining high levels of engagement and measurable student progress.
• Implemented structured classroom management strategies to effectively support large, mixed-ability groups and maximise learning outcomes.
• Assessed student performance through regular marking, reports, and feedback, contributing to improved academic results and skill development.
• Invigilated examinations in line with school standards, ensuring a controlled environment that supported accurate and fair assessment outcomes.

BA (Hons) in Acting – Royal Welsh College of Music & Drama