Esiri Sefia

Dedicated Flight Manager with extensive experience in overseeing flight crew operations and ensuring safety and compliance. Proven track record in logistics coordination, crew training, and conflict resolution, complemented by a solid educational background in Social Sciences. Exceptional skills in customer engagement and operational performance optimization, committed to delivering outstanding service in fast-paced aviation environments.

Flight Crew Manager - British Airways - London

(2011-06)

• Supervised daily operations of flight crew for optimal efficiency.
• Conducted training sessions to enhance crew performance and safety skills.
• Coordinated flight schedules to ensure timely and compliant departures.
• Resolved crew conflicts swiftly to maintain a cohesive working environment.
• Implemented crew management strategies to maximise operational performance.

Flight Crew - BMI Airways - London

(1999-03 - 2011-06)

• Conducted pre-flight checks to ensure aircraft safety and readiness.
• Assisted passengers with boarding procedures and ensured compliance.
• Managed emergency situations, reassuring passengers and ensuring safety.
• Collaborated with co-crewmembers for efficient in-flight service delivery.
• Delivered in-flight safety demonstrations and addressed passenger inquiries.

Film Crew Production Assistant - In the Name of Love - London

(1998-07 - 1998-10)

• Assisted in coordinating logistics for filming schedules and locations.
• Managed equipment setups, ensuring readiness for each filming session.

Retail Assistant (when at university) - Selfridges, M&S, Vodafone - London

(1995 - 1998)

BA Hons - Social Sciences - University of East London (1995 - 1998)