Esme Thorne

I am a self-motivated individual offering excellent skills in customer relations and upselling products and services with ability to help customers make appropriate choices. Excellent issue resolution and customer service skills. I am also an organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing an excellent memory and always customer focused.

Café Assistant at The Wood-fired Larder (2023-12 – 2024-09)

• Working in the back of house and delivering food to customers
• Cleaning and washing up ensuring high standards of hygiene are met
• Working as part of a team which is vital when very busy

Customer service assistant at Inn on the Pond (2022-05 – 2023-06)

Working at the Inn on the Pond, a pub in Nutfield, as a waitress.

• Delivered high levels of service to each customer by listening to concerns and answering questions
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns

Retail Assistant at Reiss (2024-10 – 2025-04)

Working at Reiss in Gatwick airport as a retail assistant.

• Navigated technology and committed to helping with deliveries
• Communicated with customers on their needs and individual preferences

GCSEs in General Education – Dunottar School (2018-09 – 2023-08)

A Levels in Philosophy, English Literature, History, Extended Project Qualification – Dunottar School (2023-09 – 2025)

BA Honours in English – Bristol University (2025)