Estelle Lutchmaya

I, Estelle, am a highly organised and detail-oriented professional with extensive experience in sales consulting, talent resourcing, and reception management. I am known for exceptional communication and customer service skills. Additionally, I excel at building strong relationships with clients, stakeholders, and team members.

I pride myself in my ability to communicate exceptionally, problem-solve and complete tasks efficiently. Ultimately my aim is remain ambitious and proactive in my approach and execution. I am currently looking for a new and stimulating position and the maximisation of my existing skills and the opportunity for further development is paramount.

Contract Coordinator - The Best Connection - London

(2024-10)

• Overseeing the preparation, review, and execution of contracts, ensuring accuracy and compliance with company policies and legal standards.
• Acting as a liaison between internal teams, clients, and vendors to facilitate smooth contract negotiations and approvals.
• Maintaining organised records of contracts and related documentation for easy access and audit purposes.
• Monitoring contract timelines and ensuring all parties adhere to key deadlines, renewing or amending contracts as necessary.
• Identifying potential risks in contract terms and recommending revisions to protect the company's interests.
• Continuously evaluating and improving contract management processes for increased efficiency and compliance.

Resourcer - The Best Connection - London

(2022-06 - 2024-10)

• Managing two important clients with over two hundred temporary workers, overseeing their payroll, queries, and sourcing candidates.
• Ensuring timely and accurate payroll processing, maintaining compliance and resolving issues.
• Building strong client relationships through regular visits and providing health and safety training for new workers.
• Supporting the industrial and driving desk by sourcing candidates, including forklift operators, warehouse workers, and customer service advisors.
• Implementing new rates and creating updated COTBs for both clients following rate changes.
• Monitoring Visa reports, requesting new share codes, and updating documents to ensure worker compliance.

Sales Consultant - Verisure - London

(2022-01 - 2022-04)

• Managing eBay and Amazon listings, responding to over 100 customer messages daily and handling product reviews.
• Monitoring and interacting with customers and businesses via Instagram and Twitter.
• Resolving issues related to incorrect, missing, or broken items by coordinating replacements or refunds.
• Creating weekly charts to track major issues (e.g., incorrect items, non-delivery) and working with the warehouse team to reduce errors.
• Overseeing FBA reviews for international markets, including Germany and France.
• Proactively managing customer concerns to enhance overall satisfaction and reduce recurring problems.

Receptionist - The Achievers Club - London

(2017-04 - 2018-02)

• Greeting and assisting parents and students, addressing any questions or concerns to ensure a smooth experience.
• Managing all payment transactions from parents, ensuring accurate and timely processing.
• Developing and maintaining an Excel spreadsheet to efficiently track and updating payment records.
• Providing clear communication to parents regarding payment deadlines, balances, and any discrepancies.
• Ensuring a welcoming and organised environment for visitors by offering guidance and support.
• Utilising strong problem-solving skills to resolve payment-related issues and inquiries.

Level 2 - Travel and Tourism - St. Charles Catholic College (2018-09 - 2020-06)

GCSE - Claremont High School Academy (2012-09 - 2017-06)