As a detail-oriented individual, I have developed skills required to be a client focused and performance driven professional.
Send a job offer directly to this candidate
As a detail-oriented individual, I have developed skills required to be a client focused and performance driven professional. With my previous work experiences in Property, Banking & Finance and Administration, I believe I have strengthened my communicational, interpersonal and organisational skills needed to thrive in the working environment and developed a strong work ethic in the property sector. Throughout my active years of work experience, I enjoyed gaining valuable knowledge and insight in working efficiently under high pressure and fast paced professional environments.
From my growing passion for Property, I aspire to continually expand my knowledge in the property sector, heighten my aptitude for attention to detail, high level of accuracy especially for handling financial information, maintaining records and processing transactions. I have also strengthened my ability to effectively work independently as well as cohesively supporting other team members across various departments.
Property Agent at Viewber (2023-09 – Present)
I gained lettings and management experience by conducting numerous property viewings on behalf of UK based property agencies. I handled viewing enquiries, delivered tailored answers to potential buyers questions and encouraged next-stage actions. Moreover, I submitted accurate positive and negative feedback from liaising with clients.
Through courses and training available with Viewber and aptitude for attention to detail, I was qualified to carry out many property inspections, inventories, and Fire door safety checks for commercial properties as well as student accommodations. This has made me multifaceted in the property industry and eager to grow.
Customer Service Executive at Close Brothers (Commercial / Broker - Banking Division) (2026-02 – Present)
As the first point of contact for commercial brokers and insurance companies, I deliver high quality support and advice regarding mutual clients. I'm in charge of liaising and informing core internal departments of queries and ensuring that they're resolved efficiently. I'm also responsible for providing and recording accurate information; processing large commercial payments and providing compliance advice to brokers.
From this, I have developed my interpersonal skills with key stakeholders and gained more confidence in working in a fast paced environment yet still maintaining accuracy.
Customer Service Advisor at Zempler Bank (2024-05 – 2025-11)
As a customer service advisor, I was responsible for processing payments, handling calls from customers with queries relating to credit/debit cards and online banking. I delivered tailored advice and support to customers with personal or business accounts. I maintained accurate records and updated customer account/personal details.
I also handled vulnerable customers' financial queries with empathy and care whilst signposting customers to relevant departments within the organisation. I occasionally logged complaints as well as proactively looked for opportunities to resolve expressions of dissatisfaction leading to a better customer experience.
Administrative Officer at Church Charity Organisation | GWC (2022-10 – 2024-03)
My daily tasks as an administrative officer entailed managing phone calls and promptly responding to emails. I provided organisational support by scheduling meetings, updating calendars of important events for trustees and preparing key documents and reports. I was responsible for record keeping, data entry and handling invoices of purchased items and supplies, A vital role for me was to provide structured support to managers on demand.
This meant I had to learn how to quickly adapt to changes, new deadlines and priotise time sensitive tasks. This was challenging but I was able to build resilience and adjust to a realistic work environment. Within this role, I also had repetitive tasks such as weekly reports, scanning and filing documents which added balance to my role.
Masters Degree in DFM – Liverpool John Moores University
Bachelors Degree in Media Production – Liverpool John Moores University A Levels in Arts, Media, Sociology – Loreto College
GCSE's in English, Maths, Science – Abraham Moss High School
