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Self-motivated individual offering excellent skills in customer Services and upselling products and services. I have the ability to articulate. I can provide excellent issue resolution and customer service skills. I am an organized, independent worker with strong time management skills. In my previous workplaces, I have been able to demonstrate as detail-
orientated and able to learn new tasks quickly and effectively. I possess excellent memory and aptitude for calculations. I believe to be a talented individual with desire to make guests feel welcome. I am eager to demonstrate advanced skills in food safety and customer service to new,
rewarding opportunity. Dynamic hospitality professional focused on delivering the highest standards customer service. I think critically with a can-do attitude for successful restaurant operations. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have the willingness to take on added responsibilities to meet team goals.
At ST Vincent I was given the role to display strong customer service skills with professional telephone manner to resolve customer enquiries. It was important to provide increased customer satisfaction by greeting visitors promptly and professionally. I was given few opportunities to schedule and confirm appointments for the entire management team. I managed incoming and outgoing calls for busy office. I also responded to telephone enquiries from clients, vendors and members of public.
HOTEL WAITRESS - LEONARDO HOTEL LEEDS
(Jul 2022 -currently working)
As a waitress it was my duty to provide friendly, courteous service, maximising positive customer satisfaction ratings. It was important to regularly communicate with kitchen and bar staff to maintain smooth front of house operations,
minimising potential service delays. I neatly set tables before guests' arrival,
preparing and setting cutlery and refilling condiments. I attended tables regularly to check customer needs were met, promptly processing additional food and drink orders. I delivered exceptional service by greeting and serving customers in timely, friendly manner. My team and I created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
I have worked as a crew member in Burger King Castleford on park lane for 6 months.
I have also worked as a door host and waitress at TGI Friday Castlefor.
Engineering Design – LEVEL 2
Engineering Manufacture- Level 2
Mathematics - 7
English Language – 6
Biology – 7
Chemistry – 7
Computer Science – 7
