Front of House Crew - Treatz - Gravesend
(2021-02 - 2024-08)
Hospitality & Catering role spanning 3 years
- Adhering to company quality controls and industry standards to ensure customer satisfaction and the production of consistent products.
- Recording and monitoring inventory and food temperatures to meet health and safety guidelines.
- Handling POS operations such as cash and card transactions, correct order entry and reconciliations when necessary.
- Working efficiently with team members to deliver excellent customer service, whilst providing colleagues with help when needed.
HR Admin/Finance Assistant - DMC Consulting Services Ltd - Gravesend
(2023-03 - 2025-09)
HR & Administration role spanning 2 years
- Maintained accurate digital and paper records.
- Liaised with the director/company owner via end of day updates and assisted with administrative procedures.
- Audit and process financial/payroll records using Microsoft Excel for a business of over 180 employees.
- Process confidential information including salaries, unit expenditures, invoice expenses, patient health files & employee records.
- Database Management using The Bright HR Platform.
- Managed high volume of incoming calls (15+), resolving general inquiries and organising appointments professionally.
Care-worker, Mental Health Nursing Assistant - Various Establishments inc. DMC Consulting Services Gravesend & The Bradgate Mental Health Unit Leicester - Various Establishments
(2021-04 - 2025-12)
Healthcare role spanning 3+ years
- Worked within a multidisciplinary team to deliver effective care to individuals requiring safeguarding measures.
- Organise medical appointments for the service users using healthcare/admin computer systems.
- Handled difficult situations and topics with vulnerable & challenging individuals professionally and with discretion.
- Adhering to strict health and safety compliance standards.
Customer Service Assistant - Evans Cycles
(2026-01)
Retail & Sales role
- Problem solving customer complaints proactively to improve company image and deliver memorable experiences.
- Handling large amounts of physical cash and ensuring accurate counts at point of sale.
- Action planning and reviewing store figures to generate sales and implement independent changes so the company's KPI targets are met.
- Improving product sales and standards by maintaining planograms; achieved through the accurate labelling/pricing of goods, stock-file audits and periodic range changes whenever necessary.
- Liaising closely with colleagues to execute complex tasks (such as repairs, fitting services or complaint-resolutions) which necessitate collaboration and the input of multiple skillsets within the store.
- Complying with occupational health and safety guidance's for the storage and warehousing industry. Thus, ensuring the safe handling of heavy, high value and fragile goods.
- Providing a wide range of bicycle services which include but not limited to; inner tube repairs, bike pre-builds, parts & accessory sourcing, workshop booking management and bike-specific salesmanship.
