Esther Briggs

The Operations Manager is responsible for all aspects of the entertainment venue and business operations.

Venue

Development & Management.

People

Management & Development. Compliance & Workplace Standards.

Overall Venue

Leadership.

Talent

Relations. Scheduling, One on One coaching, responsible for weekend event operations of up to 1500 attendees.

Operations Manager - Insomniac Events

(2024-09 - 2025-09)

The Operations Manager is responsible for all aspects of the entertainment venue and business operations. Venue Development & Management. People Management & Development. Compliance & Workplace Standards. Overall Venue Leadership. Talent Relations. Scheduling, One on One coaching, responsible for weekend event operations of up to 1500 attendees.

• Working with security teams and VIP Bottle Service clients

Operations Director - Chick-fil-A - Monrovia, CA

(2022-11 - 2024-11)

• Provide one-on-one coaching to Shift Leaders (monthly Check-ins)
• Handle/oversee FOH labor allocation/performance
• Responsible for all Front Line Operations and Systems
• Oversee the ongoing training of Leaders
• Handles all ordering of parts, equipment, etc. for team
• Does the first interview/screening for recruitment of talent
• Administer quarterly evaluations for the team
• Does the schedule for all front counter team members

Operations Consultant - Chick-fil-A - Tustin, CA

(2022-03 - 2022-11)

Assisted new operators in California with help in creating training programs, leadership development and creating a culture that is a good environment for staff. Utilized organizational skills and team building events to help staff understand Chick-fil-A and their vision as a company.

• Marketing for various restaurants running social media accounts and creating marketing plans

Back of House Manager - Chick-fil-A - Deerfield Beach, FL

(2021-02 - 2021-11)

Perform guest service and food preparation duties. Guest service job duties include greeting customers, taking customer orders, and POS transactions. Additional team member duties include: operating the drive-thru window, unloading deliveries, and maintaining a clean store environment.

• As a leader I also have responsibility to run breaks, handle cash drawers, and train new employees
• Additional responsibilities: opening the store, closing the office, and end of day cash counts
• Run Social Media content for store

Field Event Staff - Chick-fil-A - Atlanta, GA

(2019-07 - 2019-07)

Traveled and served as a brand representative to various Chick-fil-A Grand Openings. Trained and coached new and existing employees on Chick-fil-A procedures and processes. Monitored team member workflow and behaviors throughout the training process.

• Worked alongside Operators and Grand Opening Supervisors to ensure proper procedures and standards were upheld
• Taught group exercises using Demonstration, Imitation, Repetition method

Team Lead - Chick-fil-A - Orlando, FL

(2019-11 - 2020-11)

Perform guest service and food preparation duties. Guest service job duties include greeting customers, taking customer orders, and POS transactions. Additional team member duties include: operating the drive-thru window, unloading deliveries, and maintaining a clean store environment.

• As a leader I also have responsibility to run breaks, handle cash drawers, and train new employees
• Additional responsibilities: opening the store, closing the office, and end of day cash counts
• Run Social Media content for the store

Event Manager - Ligonier Ministries - Orlando, FL

(2019-06 - 2019-11)

• Planning internal staff events, organizing folders and files
• Booking travel for employees
• Making sure that schedules are correct for travel, organizing vehicle rentals
• Creating Staff documents and run sheets for day of events
• Attending meetings at scheduled times
• Creating websites for upcoming events and conferences

Communications Assistant - Sacramento Republic FC - Sacramento, CA

(2018-08 - 2018-11)

Assist the Communications Manager in the creation of all weekly updates and game notes. Drafted articles for the Club's website & email communications, including coverage of the Club's youth academy. Maintained an up-to-date spreadsheet of player and Club statistics & records.

• Research and collect Club-related news clips to produce monthly earned media reports
• Game day duties as assigned, including press box set-up, recording and transcribing postgame press conferences and assisting with match recaps
• Administrative duties, such as preparing media credentials for game days, setting press box seating charts and coordinating meals for media

Bachelor of Science - Recreation Hospitality and Parks Management - Emphasis in Event Management - California State University - Chico (2015-08 - 2018-05)

Minor - Journalism - Public Relations and Social Media - California State University - Chico (2015-08 - 2018-05)