Esther Cinavou

Assisted patients in the basic hygiene requirements, including bathing, washing and dressing. Maintained clean and hygienic living environments, ensuring comfort and safety. Helped patients with personal care tasks, including meal assistance, toileting and mobility support.

Carer Assistant - Sue Landon - Salisbury, Wiltshire

(2023-12 - 2024-02)

• Assisted patients in the basic hygiene requirements, including bathing, washing and dressing.
• Maintained clean and hygienic living environments, ensuring comfort and safety.
• Helped patients with personal care tasks, including meal assistance, toileting and mobility support.
• Positioned and transported patients in wheelchairs or on movable beds.
• Cleaned patient rooms, completing tasks such as changing beds, dusting, hoovering and bathroom sanitising.

Customer Service Officer - Bred Bank Fiji - Suva Fiji

(2017-09 - 2018-12)

• Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service.
• Dealt with complex complaints and angry customers professionally and politely, resolving issues with favourable solutions.
• Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
• Identified customer needs by listening attentively and connecting to relevant departments or personnel.
• Negotiated solutions to customer issues, balancing customer satisfaction with company policy and profitability.
• Handled high-volume telephone calls to address and resolve customer queries.
• Kept strong knowledge of product range details to efficiently answer customer questions.
• Trained new staff on customer service protocols and systems, fostering a team-oriented environment.

Customer Service Representative - Swiss International Airlines - Mindpearl Call centre Fiji - Suva Fiji

(2015-01 - 2016-01)

• Addressed customer service enquires quickly and accurately.
• Assisted customers with product-related questions, feedback and complaints.
• Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
• Followed-up on customer interactions to provide further support.
• Remained calm under pressure to handle customer complaints and solve problems.
• Listened to clients to identify requirements and prepare accurate tickets for further action.

Certificate of Higher Education - Accounting and Economics - Adi Cakobau School (2010-01 - 2013-12)