Esther Ezeugwunne

Friendly and reliable individual with strong customer service and communication skills. Experienced in assisting customers, resolving enquiries and maintaining organized work environments. Able to work efficiently in fast paced environment while delivering excellent service and supporting team members to achieve sales target.

Customer Service Representative at Grotto Kitchen Resort (2024-11 – Present)

Assisted customers with inquiries and resolved complaints professionally, processed orders and maintained customer satisfaction.

• Assisted customers with inquiries and resolved complaints professionally.
• Processed orders, payments, refunds, and exchanges.
• Maintained accurate records of customer interactions.
• Ensured high levels of customer satisfaction.
• Worked collaboratively with team members to meet performance targets

Human Resource Officer at Iluyox limited (2023-07 – 2024-08)

Maintained staff records and HR documentation, supported recruitment and onboarding processes, and managed employee data.

• Maintained staff records and HR documentation.
• Supported recruitment, onboarding and training process.
• Managed employee data and leave records.
• Coordinated staff schedules.
• Ensured compliance with organizational policies.

Customer Service Representative at Wilcox garden (2022-11 – 2023-05)

Handled customer inquiries and complaints, provided product and service information, and built strong customer relationships.

• Handled customer inquiries and complaints.
• Provided product and service information to customers.
• Built strong customer relationships through excellent service.
• Ensured high levels of customer satisfaction.

MSc in Advanced Biomedical Sciences – Teesside University (2027-05)

Bachelor Science in Pure and Industrial Chemistry – University of Nigeria (UNN) (2017-10 – 2022-09)